Find & Apply For Customer Service Representative Jobs in Osseo, Minnesota

Tim's Home Services is looking for a friendly, customer-focused Dispatcher to be the voice of our company and the vital link between our customers and field technicians. This role requires someone who genuinely enjoys helping people, stays calm under pressure, and can turn every customer interaction into a positive one.

Schedule:

Monday-Friday, 7:00 AM

• 3:30

PM Responsibilities:

• Schedule and dispatch technicians efficiently based on priority, location, and availability
• Proactively communicate with customers about appointment times, delays, and technician arrival — keeping them informed every step of the way
• Handle customer concerns with patience, empathy, and a problem-solving mindset
• Follow up with customers to ensure their service experience met expectations
• Maintain accurate, detailed records of service calls, work orders, and customer interactions
• Coordinate with technicians and team members to resolve scheduling conflicts or urgent requests smoothly

Qualifications:

• Prior customer service, call center, or dispatch experience preferred
• Exceptional phone etiquette and communication skills
• A friendly, patient, and solutions-oriented attitude — even when things get busy
• Strong multitasking and organizational abilities
• Comfortable using scheduling/dispatch software (training provided, we use ServiceTitan)
• Reliable, punctual, and a team player

Benefits:

Paid Time Off (PTO)

• Health insurance
• Dental insurance
• Vision insurance
• Long-term disability insurance
• Life insurance If you love making people's day easier and take pride in delivering great service, we'd love to have you on our team!

Pay:

$18.00

• $30.

00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person