Find & Apply For Customer Service Representative Jobs in Bethany, Missouri

Purpose Manages the flow of work through the service department from customer interactions through repair completion and invoicing. Works with service manager to maintain a high labor performance through increasing service labor sales and technician productivity. Responsibilities

• Provides guidance and generates quotes for customer machine repairs
• Manages the entire work order cycle process; generation through closing and invoicing for customer work
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
• Works with the service manager to identify and execute continuous process improvements
• Communicates, enforces and monitors effective service department processes to ensure customer satisfaction
• Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products Experience, Education, Skills and Knowledge
• 4+ years of experience working in a service department
• Experience using special tools and following Technical Manual procedures on machines of the Technician's specialty
• Experience with off road, construction, lawn, or heavy equipment
• Experience directly managing technicians
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively
• Experience analyzing and interpreting internal reports
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required; Associates degree preferred

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person