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Customer Support
Customer Service Representative
Fenton, MO

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Merry Maids Fenton

Office Assistant

Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
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Job Description

Office Assistant - Full-Time/Part-Time Chicago Merry Maids Job Summary Join Chicago Merry Maids as an Office Assistant and become a key member of a trusted national brand. In this fast-paced, multi-functional role, you'll support daily office operations, deliver outstanding customer service, and help drive both team and customer success. If you thrive in a structured, team-driven environment and enjoy variety in your workday, this opportunity is an excellent way to build your career in customer service, recruiting, and office administration. Key Responsibilities Customer Service & Sales Support Answer incoming calls and respond to customer inquiries Persuade potential customers to schedule sales calls or cleaning services Handle customer concerns and assist with retention follow-up calls Recruiting & Hiring Support Respond to applicant inquiries and guide candidates through the hiring process Conduct initial application reviews and assist with interviews Support onboarding and administer New Employee Orientation Office Operations & Scheduling Assist in daily operations using Merry Maids 360 (MM360) software Prepare and manage daily cleaning schedules Maintain accurate business files and records Complete daily reports and review performance with management Training & Team Support Assist with training new team members on procedures and expectations Demonstrate proper cleaning techniques and safety procedures Review training materials and ensure compliance with company standards Support equipment checks, including daily vacuum maintenance General Office Responsibilities Maintain a clean, organized, and welcoming office environment Assist with inventory and preparation of cleaning supplies Support team members as needed, including filling in for field staff when necessary Contribute to a positive, team-oriented work environment Requirements Strong customer service and communication skills Comfortable handling high call volume and multitasking Ability to confidently guide customers and applicants over the phone Organized, detail-oriented, and process-driven Ability to work independently and as part of a team Bilingual (English/Spanish) preferred Qualifications Ability to speak and hear clearly (English required, Spanish a plus) Strong reading and writing skills in English Ability to document and track call results and interactions Previous experience in customer service, office administration, or call center preferred Physical & Work Requirements Ability to sit, stand, and move throughout the office as needed Comfortable working on a computer and phone for extended periods Ability to assist with light lifting and office organization Schedule Full-Time and Part-Time positions available. Standard work week Monday-Friday Why You'll Love Working Here Work with an established, trusted national brand Be part of a positive, team-oriented work environment Opportunities for growth within the company Gain experience across customer service, recruiting, and operations Join the Team If you're organized, people-focused, and ready to play a key role in daily operations, apply now and join the Merry Maids team.