Find & Apply For Customer Service Representative Jobs in Natchez, Mississippi

Key Responsibilities

• Learn and apply Retention, Sales, and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including: + Addressing requests to disconnect or remove services + Providing billing and pricing information + Resolving standard issues or educating customers on resolution steps + Scheduling service appointments when resolution isn't possible + Arranging product returns or exchanges + Managing add/change/delete requests in hosted platforms
• Use effective telephone-based selling skills to: + Build rapport and identify customer issues + Offer creative solutions and explain product/service benefits + Negotiate household spend and upsell additional services + Accurately and efficiently input orders
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts to ensure consistent communication.
• Assist with special projects as assigned. Qualifications
• Ability to work on-site at a store location
• High School Diploma or GED
• Ability to ask fact-finding questions to identify solutions aligned with customer needs
• Demonstrated patience and professionalism in all customer interactions
• Working knowledge of Cable One products and services
• Strong communication and active listening skills
• Ability to remain composed and empathetic in high-pressure situations
• Ability to sit for extended periods, use hands, talk, and hear
• May be required to lift up to 10 pounds Benefits Cable One values the contributions of our associates and offers an excellent benefits package, including:
• Health from

Day One:

Medical, dental, and vision plans start immediately

Protect What Matters:

Life insurance for you and your loved ones

Recharge & Refresh:

Generous paid time off for vacations, holidays, and personal days

• Plan for

Tomorrow:

401(k) with 100% company match (up to 5%) from day one

Extra Peace of Mind:

Group legal plan and identity theft protection Additional Perks

Learn & Earn:

Tuition reimbursement up to $5,250 in your first year

Give Back:

Participate in community support programs across the U.S.

Celebrate Wins:

Recognition and awards programs highlight your achievements

Grow Your Career:

Clear advancement opportunities

Team Vibes:

Collaborative work environment where ideas and teamwork thrive Our Commitment Diversity lies in the communities we serve and among the associates who d...