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Customer Support
Customer Service Representative
Pascagoula, MS

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Burlington

Customer Experience Lead - Full Time

Pay: $13.75/hr
Posted: 2 weeks ago
Location: Pascagoula, MS (Onsite)
Last Updated: 5 days ago
Hours: Part-Time
Expires: 10/10/2026

Job Description

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a
  • Full-Time Customer Experience Lead
  • !
    • Overview:
    • As a Customer Experience Lead, you'll play a key role in delivering a positive and engaging shopping experience for our customers.
    You'll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers. This is a hands-on leadership role where you'll work closely with store leadership to keep operations running smoothly while modeling Burlington's core values and customer-first mindset.
    • What You'll Do
    • + Lead by example to deliver excellent customer service across the store + Support and coordinate daily front-end operations, including checkout flow and line management + Direct associates during your shift, adjusting priorities to meet business needs + Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.
    ) + Help resolve customer concerns and escalate issues when needed + Ensure workload tasks, recovery, and merchandising standards are completed + Perform opening and/or closing duties as assigned + Support proper scheduling of breaks and front-end coverage + Troubleshoot routine register or transaction issues to minimize service disruptions + Partner with store leadership to identify and address service or execution opportunities + Assist with merchandise flow and maintain organization in stock and support areas + Reinforce company policies, safety standards, and operational procedures
    • What We're Looking For
    • + A strong customer service mindset with a passion for helping others + Ability to lead, coach, and motivate associates in a fast-paced environment + Strong communication and problem-solving skills + Ability to stay organized and adjust priorities quickly + Team-oriented with the ability to build positive working relationships + Attention to detail and commitment to operational accuracy + Flexibility to work a schedule that includes nights, weekends, and holidays •
    Experience:
    • + 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)
    • Come join our team. You're going to like it here!
    • You will enjoy a competitive wage, flexible hours, and an associate discount.
    Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
    • Base Pay:
    • $13.75 per hour
    • -•$13.
    75 per hour
    • Location
    • 01508 - Pascagoula
    • Posting Number
    • P1-6248652-1
    • Address
    • 3825 Denny Drive
    • Zip Code
    • 39581
    • Position Type
    • Regular Part-Time
    • Career Site Category
    • Store Associate
    • Position Category
    • Retail Store
    • Base Pay
    • $13.
    75 - $13.75 per hour

    • Benefits

    • Paid Time Off (PTO)
    • Sick Leave
    • 401(k) Plans
    • Flexible Work Schedules