Find & Apply For Customer Service Representative Jobs in Elm City, North Carolina

Job Summary Customer Service Representative (CSR) &

Office Administrator Job Type:

Full-Time We are looking for an organized, dependable, and detail-oriented Customer Service Representative (CSR) to support our daily operations. This role is ideal for someone who enjoys helping customers, coordinating service and installation jobs, managing administrative tasks, and keeping the office running smoothly. The ideal candidate is a strong communicator, comfortable multitasking, and able to stay on top of scheduling, paperwork, customer follow-ups, and other daily responsibilities. Responsibilities Customer Service & Scheduling Answer and manage incoming phone calls, prioritizing customer needs and providing professional, friendly service. Schedule installation and service appointments. Track missed and lost calls reasoning. Send estimates to customers as needed. Assist customers with questions, appointment updates, and general service inquiries. Maintain accurate customer information and job notes in the company's dispatching software. Job Coordination & Permits Pull permits and locates for installation jobs and ensure they are properly linked to the correct jobs and installation amounts. Coordinate with the appropriate parties to schedule and call in inspections. Help ensure jobs are properly documented and ready for installation or service. Administrative & Office Support Prepare any printed receipts. Monitor and assist with customer reviews. Create, update, and maintain how-to guides, standard operating procedures (SOPs), and internal documentation. Manage vehicle registration renewals and inspections. Assist with processing payments via phone, as needed. Maintain a clean, organized, and professional office environment. Perform other administrative duties as needed to support daily business operations. Qualifications Strong verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and meet deadlines. Comfortable using computers and learning new software. Professional phone etiquette and a customer-focused attitude. Ability to work independently while supporting a team. Reliable, proactive, and willing to take ownership of assigned tasks.

Preferred Qualifications:

Previous experience in customer service, office administration, or dispatching. Experience with ServiceTitan or similar field service management software. Experience in the septic, plumbing, HVAC or other home services industry. What We're Looking For We want someone who takes initiative, follows through on tasks, and understands the importance of keeping customers informed and jobs organized. The right person will help ensure calls are answered, appointments are scheduled, paperwork is completed, and daily office operations run efficiently. If you're dependable, organized, and enjoy being an important part of a team, we'd love to hear from you!

Job Type:

Full-time Pay:

$30,000.00 - $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Ability to

Commute:

Elm City, NC 27822 (Required) Ability to

Relocate:

Elm City, NC 27822: Relocate before starting work (Preferred)

Work Location:

In person