Find & Apply For Customer Service Representative Jobs in Hickory, North Carolina

Customer Solutions Specialist Hickory, NC 28602 From $18.50 an hour

• Full-time Apply with Indeed Job Overview We are seeking a Customer Solutions Specialist to support customers through clear, responsive service across phone and other communication channels.

In this role, you will answer questions, resolve service issues, and help clients understand available solutions. You will also maintain accurate records and support sales and service activities. This position is suited to someone who communicates thoughtfully, stays organized, and enjoys helping people. Responsibilities Respond to customer and client inquiries, using professional phone etiquette and clear written communication. Identify customer needs, troubleshoot concerns, and coordinate follow-up when an issue requires additional support. Enter and update customer information accurately; handle data entry, typing, and cash transactions as assigned. Support client services and sales activities, including outbound calling where appropriate. Use customer feedback and basic analysis to identify recurring concerns and share useful observations with the team.

Your impact:

By resolving questions accurately and promptly, you help customers move forward and enable colleagues to provide consistent service.

Skills Essential:

Customer service or customer support experience; strong communication, writing, phone communication, client communication, and problem-solving skills.

Essential:

English proficiency, organizational skills, typing accuracy, and general computer skills, including Microsoft Office.

Preferred:

Call center experience, sales exposure, outbound calling, client services, cash handling, and analysis skills.

Preferred:

Bilingual or multilingual ability; technical proficiency with customer service tools or systems.

Qualifications:

• Work experience equivalent to a two-year associate degree, or a combination of relevant experience and 2+ years in customer service, order management, or inside sales
• Strong communication, problem solving skills with high attention to detail and accuracy
• Experience with Syspro, CRM, and Microsoft platforms a plus
• Ability to collaborate in fast paced environment

Pay:

From $18.50 per hour

Work Location:

In person