Find & Apply For Customer Service Representative Jobs in King, North Carolina

Client Delivery Readiness Specialist Location:

Charlotte, NC -

Hybrid Type:

Full Time Industry:

Banking/Financial preferred Year of experience: 5+ Years Qualifications Required Bachelor's degree in Business, Information Technology, or a related analytical field. 3+ years of financial industry experience, specifically within payments, with a proven track record of documenting complex operational processes and product requirements. Proficiency in Agile methodologies and hands-on experience managing workflows in Jira. Proficiency in MS Office Suite. Exceptional analytical and problem-solving skills, sharp attention to detail, and professional verbal and written communication skills. Qualifications Desired 5+ years in a dedicated analytics or operations role within a banking or fintech environment. Deep understanding of electronic payment systems, core banking technology, and testing frameworks. Strong working knowledge of Risk, Compliance, and Governance policies within the financial services sector. Essential Functions and Responsibilities Author, optimize, and govern the Client Delivery Readiness framework and all associated program documentation. Design, evaluate, and publish executive management reports, monthly key metric dashboards, and comprehensive audit reports. Partner with internal cross-functional teams and technical subject matter experts to architect, map, and standardize operational workflows. Oversee that client certification scripts, testing documentation, and deployment checklists are rigorous and fully executed; lead the annual review of Client Delivery Readiness operational procedures. Define training requirements and facilitate high-level knowledge-transfer sessions between product/technology teams and support staff. #LI-HK1