Find & Apply For Customer Service Representative Jobs in Mills River, North Carolina

Customer Service Coordinator Job Summary The Customer Service Coordinator serves as the primary customer contact and project coordinator for various stages of roofing projects. This role also provides administrative support to assist with the daily operations of office. Supervisory Responsibilities None Duties/Responsibilities Customer Service & Project Coordination Duties Establish and maintain positive relationships with customers and clients, assisting them throughout the project process. Distribute all appropriate legal paperwork for projects, collect executed documents, and maintain accurate project records. Serve as the first point of contact in the office for project customer calls and appointments following project approval. Collect, organize, and maintain comprehensive project documentation. Work closely with field team members to coordinate project schedules. Maintain consistent communication with suppliers regarding material availability and delivery schedules as needed. Serve as a liaison between customers, the sales department, project managers, and project vendors to ensure smooth and efficient project execution from start to completion. Develop and maintain excellent working relationships with team members. Build and maintain relationships with vendors, manufacturers, customers, suppliers, and referral partners, including but not limited to real estate agencies and property management companies. Provide customers with timely updates regarding project timelines, scheduling, materials, and project milestones. Address customer concerns and assist in resolving service-related issues in a professional and timely manner. Administrative Duties Serve as primary contact for answering office phone calls and entering customer leads into the company's CRM system. Perform daily electronic and physical filing. Process daily estimating and invoicing. Maintain accurate customer records and update project information within company software systems. Assist with general office operations and administrative tasks as needed. Additional Responsibilities Perform other duties as assigned. Required Skills/Abilities Excellent verbal and written communication skills. Exceptional customer service and interpersonal skills. Excellent organizational skills and attention to detail, with the ability to follow all written and verbal policies, procedures, and instructions implemented by Management. Excellent time management skills with a proven ability to meet deadlines while maintaining accuracy and efficiency. Strong analytical, problem-solving, and conflict-resolution skills. Proficient with Microsoft Office Suite and related software; experience with CRM or data-entry software preferred. Ability to learn and effectively utilize company software programs. Education and Experience High School diploma or equivalent required. Minimum of two (2) years of office, customer service, or administrative experience. Accounting or bookkeeping experience preferred. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Occasional day travel may be required.

Pay:

$22.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance

Experience:

Office:

1 year (Required)

QuickBooks:

1 year (Required)

Work Location:

In person