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SafetyTest FR Customer Service Full job description SafetyTest and Equipment, a nationwide Power utility tooling and PPE provider, is actively seeking a highly motivated and reliable individual to join our sales team as a Customer Service Representative focused on assisting customers within the Flame-Resistant Program. This full-time position requires a polished, customer-focused individual with strong communication skills, resilience, and a drive to support a rapidly growing Flame-Resistant (FR) program. The successful candidate will take pride in delivering exceptional customer experience, become a subject-matter expert in FR apparel and program standards, and play a key role in advancing both internal processes and client-facing solutions. As a FR Customer Service Representative, you will serve as a primary point of contact for customer inquiries related to the FR program and managed portal. You will ensure seamless, high-quality experience for clients, while also supporting program development, item management, and process improvements. Customer Support Respond to customer inquiries via phone and e-mail with accuracy, professionalism, and a solution-oriented approach. Handle routine and complex issues, manage concerns and complaints, and act as a liaison between departments to drive timely resolution. Deliver polished, high-quality service that strengthens customer relationships and reinforces program credibility. FR Program Support Develop and maintain expertise in FR apparel standards and program requirements. Assist with item record creation and maintenance, program updates, and related projects. Contribute to process improvement initiatives to enhance internal workflows and customer experience. General Support Perform administrative tasks on an as needed basis. Demonstrate ownership and a "go above and beyond" mindset in all aspects of the role.

Qualifications:

Associate degree minimum Bachelor's degree preferred 1-3 years of relevant experience Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure Strong attention to detail and dedication to continuous improvement Able to deal with people sensitively, tactfully, diplomatically, and professionally always Computer literate, including effective working skills of MS Word, Excel, and e-mail

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Schedule:

8-hour shift, 1 hour lunch Day shift 8am-5pm Monday to

Friday Work Location:

SafetyTest location in Shelby, NC