Find & Apply For Customer Service Representative Jobs in Weaverville, North Carolina

Customer Service Representative Samoa Corporation - 2.5 Weaverville, NC Job Details Full-time $17 an hour 4 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Qualifications Sales support Microsoft Excel Microsoft Outlook Customer returns handling Customer service High school diploma or GED Account management Client interaction via phone calls Full Job Description Customer Service Representative Samoa Corporation Full-Time | $17.00/hour | Salary Non-Exempt Who Are We? Samoa Corporation is owned by Samoa Industrial, which is a privately owned company located in Gijon, Spain. Samoa Industrial is a leading European manufacturer of Lubrication and Fluid Handling Equipment. Samoa designs and manufactures a wide program that includes air operated piston and diaphragm pumps, volume flow meters, delivery guns, electronic components for inventory control systems, hose reels, hand pumps and accessories. About the Role Under the general supervision of the Customer Service Supervisor, the Customer Service Representative facilitates the Company's business by providing customers with the means of satisfying their equipment and information needs in a timely, accurate, and proactive manner. This position works directly with customer orders, account administration, customer inquiries, and internal communication to help ensure customer needs are addressed accurately and efficiently. Key Responsibilities Translate customers' purchase orders into sales orders in accordance with current Customer Service and Sales & Marketing procedures and policies. Ensure sales orders accurately reflect price specifications, ship dates, and administrative requirements in order to meet or exceed customer expectations and maintain accurate sales data. Proactively and creatively administer assigned customer accounts within the scope of current policies regarding returns, credit, minimums, and warranty . Work to maximize the generation of business from each assigned customer account. Provide, or make arrangements for providing, accurate and timely information in response to customer inquiries regarding: Price Product specifications Application Availability Company policies Contribute to the maintenance of the customer information database by communicating customer contact name changes to the database administrator. Communicate the "voice of the customer" regarding quality and service concerns to the Quality Manager and Sales & Marketing management. Maintain appropriate files in accordance with sound customer service and business practices. Perform other duties as assigned by the supervisor.

Qualifications Required:

High school diploma or equivalent. Excellent interpersonal communication and administrative skills. Ability to work effectively in a fast-paced setting. Proficiency with Microsoft Office, including Outlook, Excel, and Word .

Preferred:

Two (2) years of customer service experience. Compensation $17.00 per hour , paid bi-weekly. This is a salary non-exempt position. All work hours must be recorded. Eligible overtime is paid at no less than one and one-half times the employee's regular rate of pay , in accordance with applicable law and company policy. Benefits Samoa Corporation offers a comprehensive benefits package, including: Medical insurance — Company contributes toward the employee premium; 90-day waiting period applies. Company-paid life insurance — $50,000 employee life insurance benefit; 90-day waiting period applies. Dental and vision insurance — Employee-paid options available; 90-day waiting period applies. Supplemental insurance options — Employee, spouse, and child life insurance, as well as short- and long-term disability coverage.

SIMPLE IRA

retirement plan — Company match of up to 3% of annual salary ; no waiting period. Paid Vacation — Vacation hours accrue during an employee's first year of employment. After completing one year of employment, employees receive up to 80 hours of paid vacation annually , with vacation available at the beginning of the calendar year for employees who have reached their one-year anniversary by January 1. Benefits are subject to the terms of the applicable plans and company policies and may be modified from time to time. Essential Functions & Work Environment Perform work in a typical office environment using standard office equipment, including computers, phones, and copiers. Remain in a stationary position at a desk or workstation for extended periods, with the ability to move about the office as needed. Communicate effectively in person, by phone, and electronically. Review, process, and analyze written and electronic information. Maintain focus and attention to detail while managing multiple tasks and deadlines. Work both independently and collaboratively as part of a team. Adhere to company policies, confidentiality requirements, and safety procedures. Join the Samoa Team If you are organized, detail-oriented, and enjoy providing accurate and responsive service to customers, we encourage you to apply for the Customer Service Representative position with Samoa Corporation.

Pay:

$17.00 per hour Expected hours: No less than 40.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 2 years (Required) Ability to

Commute:

Weaverville, NC 28787 (Required)

Work Location:

In person