Find & Apply For Customer Service Representative Jobs in Bow, New Hampshire

Customer Care Coordinator

• Insurance Renmar DME Inc. Bow, NH Job Details Full-time $23
• $27 an hour 2 days ago Benefits Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Vision insurance Life insurance Qualifications Microsoft Word Customer communication Microsoft Excel Administrative experience Medical administrative support Business Administration Cross-functional collaboration Business Associate's degree Full Job Description Customer Care Coordinator•

Insurance Pay:

$23.00

• $27.

00 per hour

Job Type:

Full-time Schedule:

Monday-Friday, 8:00 AM

• 4:30 PM About Us Renmar DME is a leading provider of durable medical equipment, dedicated to helping patients maintain mobility, independence, and quality of life. We are seeking a highly organized and customer-focused Customer Care Coordinator
• Insurance to join our team. This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys problem-solving, and takes pride in delivering exceptional customer service while managing multiple priorities. Position Overview The Customer Care Coordinator
• Insurance serves as the primary point of contact for patients, caregivers, therapists, referral sources, insurance companies, and internal team members throughout the equipment ordering process.

This position coordinates orders from referral intake through delivery, ensuring all insurance, documentation, and customer service requirements are completed accurately and efficiently. Success in this role requires strong organizational skills, attention to detail, accountability, and the ability to manage a high-volume workload while maintaining excellent customer service. Key Responsibilities Order & Case Management Manage 50+ active patient encounters simultaneously, ensuring consistent daily progress toward completion. Coordinate the entire order process from referral intake through delivery. Monitor outstanding requirements and proactively follow up to prevent delays. Track documentation, authorizations, equipment availability, and delivery timelines. Identify and resolve barriers to order completion and escalate concerns when necessary. Maintain accurate records and provide timely status updates to all involved parties. Customer Service & Communication Answer incoming calls and respond to email and fax inquiries. Communicate professionally with patients, caregivers, therapists, physicians, manufacturers, insurance companies, and referral sources. Explain insurance coverage, deductibles, and patient financial responsibilities. Schedule equipment deliveries and communicate expected timelines. Deliver exceptional customer service through timely follow-up and issue resolution. Insurance & Documentation Coordination Verify insurance benefits and payer requirements. Request, collect, and review required medical documentation, including chart notes, Face-to-Face documentation, and Letters of Medical Necessity (LMNs). Review product quotes and determine billable items and insurance allowables. Ensure documentation meets insurance and company requirements prior to order processing. Maintain accurate electronic medical records and internal documentation. Schedule wheelchair evaluations with therapists and Assistive Technology Professionals (ATPs). Coordinate equipment build information and manufacturer shipment requirements. Billing & Accounts Receivable Support Collect and process patient payments. Assist with claim denial follow-up and resolution. Support patient statement processing and outstanding balance review. Monitor account activity and assist with accounts receivable analysis. Help resolve billing discrepancies and payment issues. Process approved account write-offs according to company policy. Systems & Process Improvement Maintain payer information, insurance allowables, and audit documentation within company systems. Track order status and delivery readiness. Identify workflow improvements that enhance efficiency and accuracy. Maintain organized records and support compliance with established procedures. QualificationsRequired Associate's or Bachelor's degree in Business Administration, Healthcare Administration, Accounting, Project Management, or a related field. 2-4 years of experience in customer service, healthcare administration, insurance coordination, accounting, or administrative operations. Proven ability to manage a high-volume workload with multiple priorities and deadlines. Strong organizational skills and attention to detail. Excellent verbal, written, and interpersonal communication skills. Strong problem-solving and critical-thinking abilities. Intermediate proficiency with Microsoft Word and Excel. Ability to work independently while collaborating effectively within a team environment. Preferred Experience working with durable medical equipment (DME). Experience using Atlas, Brightree, or similar healthcare workflow systems. Knowledge of insurance authorization and reimbursement processes. What Makes You Successful You thrive in a fast-paced environment and enjoy keeping multiple priorities organized. You take ownership of your work and consistently follow through. You proactively identify and resolve issues before they become delays. You provide outstanding customer service while maintaining accuracy and compliance. You can effectively manage 50+ active cases while ensuring each continues moving forward daily.

Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off Paid Holidays Flexible Spending Account Work Location:

In person Apply today to join a team dedicated to helping patients receive the equipment and support they need to improve their quality of life.

Pay:

$23.00

• $27.

00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person