Find & Apply For Customer Service Representative Jobs in Boonton, New Jersey

Senior Customer Service Representative Boonton, NJ 07005 Full-time Apply with Indeed FROMM is about to celebrate 80 years of global innovation and growth. We offer the best of both worlds: the stability and security of an established international company founded in 1947, paired with the agile, collaborative feel of a high-energy local office. We are expanding rapidly across North America and are looking for a high-potential individual who wants to grow alongside us. If you are ambitious, eager to master new skills, and thrive when taking the initiative, we want you on our team. We will fully train the right candidate! The Role In this dynamic role, you won't just manage tasks—you will drive daily operations and directly impact our bottom line. Working side-by-side with our Operations Service Manager, you will receive intensive, hands-on training designed to rapidly build your expertise in customer success, logistics, and company operations. What You Will Do Take Ownership of the

Customer Journey:

Manage client communication via phone and email, confidently answering product questions, tracking orders, and resolving complex inquiries.

Drive Operational Efficiency:

Fast-track order execution by inputting, processing, and invoicing orders within QuickBooks and coordinating daily UPS shipping logistics.

Innovate and Optimize:

Actively look for fresh ways to streamline operations, cut unnecessary costs, and boost company profitability.

Collaborate and Connect:

Partner directly with warehouse teams to ensure seamless inventory management and on-time delivery, while assisting the sales team with rapid pricing quotes and availability updates. What You Bring to the

Table A Growth Mindset:

A fast learner who absorbs new information quickly and continuously looks for ways to sharpen their skills.

Self-Motivation:

A proactive problem-solver who uses excellent judgment, works swiftly to exceed customer expectations, and can prioritize tasks effectively in a fast-paced environment.

Positive Energy:

A high-level collaborator who brings an infectious, positive attitude to a close-knit team.

Technical Aptitude:

Experience with QuickBooks and Outlook is a major plus, though not required if you are tech-savvy and a quick study.

Background:

Minimum of 4 years of customer service or executive assistant experience is preferred, along with some college coursework. High school diploma or equivalent is required.

Position Details Location:

In-person at our Boonton, NJ office (07005). Must be able to reliably commute or relocate before starting.

Hours:

Full-time, Monday-Friday, 8:30 AM - 5:00 PM (includes a 30-minute lunch break).

Compensation:

Competitive pay based on experience for the right candidate. Benefits 401(k) with 4% company match Comprehensive Health and Dental insurance Paid time off (PTO) Please, no phone calls about this job posting. Do not contact us regarding other services, products, or commercial interests.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Education:

High school or equivalent (Required)

Experience:

Customer service: 4 years (Required)

Language:

English (Required) Shift availability: Day Shift (Required) Ability to

Relocate:

Boonton, NJ 07005: Relocate before starting work (Required)

Work Location:

In person