Find & Apply For Customer Service Representative Jobs in Carlstadt, New Jersey

We are seeking a proactive and detail-driven Customer Service Representative to join our team, specializing in processing refunds and exchanges for commercial products. This role is essential to maintaining customer satisfaction and ensuring smooth resolution of post-purchase issues through phone and email communication.

Key Responsibilities:

Respond to customer inquiries regarding refunds and exchanges via phone and email with professionalism and empathy Accurately process refund and exchange requests in accordance with company policies and timelines Maintain detailed records of customer interactions, transactions, and resolutions Collaborate with internal departments to verify order details and ensure proper documentation Monitor open cases and follow up to ensure timely closure and customer satisfaction Identify recurring issues and escalate trends to management for process improvement Uphold a courteous and solution-oriented approach in all customer interactions

Required Skills & Qualifications:

Full-time on-site availability required Strong organizational and administrative skills with attention to detail Proven ability to multitask and manage a high volume of customer requests Excellent written and verbal communication skills Experience with MS Office Suite (Word, Excel, Outlook) Experience with CRM systems is a plus Fast learner with the ability to adapt to evolving procedures and systems Customer-focused mindset with a commitment to delivering positive experiences Self-motivated and collaborative team player

Job Type:

Full-time Pay:

$19.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance Ability to

Commute:

Carlstadt, NJ 07072 (Required)

Work Location:

In person