Find & Apply For Customer Service Representative Jobs in Englewood Cliffs, New Jersey

ENGLEWOOD ORTHOPEDIC ASSOCIATES JOB DESCRIPTION

Department:

Call Center Title :

Korean-Speaking Call Center Representative Location:

Englewood Cliffs Reports to:

Team Lead Duties and Responsibilities :

Answer incoming heavy volume of calls from patients and provide assistance with scheduling or general inquiries Respond to customer inquiries and resolve any issues or concerns in a professional and timely manner Perform data entry tasks accurately and efficiently Communicate effectively with patients, colleagues, and other departments to ensure smooth operations Utilize phone etiquette skills to provide a positive patience experience Schedule patient appointments as appropriate. Discuss patient responsibility upon appointment arrival; co-pays, deductibles, etc. Respond to questions from patients and other third-party individuals (e.g. attorneys, case managers, etc.). Confirm new patient and IME appointments twenty-four (24) hours before scheduled appointment. Document all add-on requests. Prepare documentation as requested by a physician, including, but not limited to: Third party forms (e.g. disability, FMLA, return to school, etc.) IME reports and other correspondence. Direct patients, as appropriate. Maintain physician office schedules and time off schedules, notifying appropriate parties (administration, clinical, etc) of all changes in the physician schedule. Process incoming mail for assigned physician(s). Advise requesting attorneys of cost for narrative reports and other special services: Bill the fees for these special services Track payment and completion of special reports. Follow all written protocols and procedures of the practice. Demonstrate courtesy and helpfulness toward patients and their families. Clear all messages before end of work day. Maintain knowledge of company policies, procedures, and products/services Handle customer complaints or escalations with empathy and professionalism Team player is a key for this role.

Job Qualifications, Education and Experience :

Work as a team member within the patient services department and all other departments. Must be able to recognize and respond appropriately to urgent/emergent situations. Establish and maintain effective working relationships. Effectively cope with typical job stress. Document work processes as required. Other duties as assigned. Bilingual proficiency is highly desired Previous experience in medical customer service or call center environment required Knowledge of medical office procedures, medical insurances, and medical terminology is an asset Excellent communication skills, both verbal and written Ability to work in a fast-paced environment and handle multiple tasks simultaneously Strong data entry skills with attention to detail Ability to sit for long periods of time

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8-hour shift Monday to Friday Ability to

Commute:

Englewood Cliffs, NJ 07632