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Customer Support
Customer Service Representative
Garfield, NJ

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Confidential

Office /Admin/Customer Service assistant

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Job Description

About us and the job We are a wholesale distribution business. We sell through a network distributors and sales agents across North America.
Person will be responsible for:
opening / closing answering phone invoicing using correct price structure. Quick books enterprise familiarity must. Accounts Receivable/Collection calls and follow ups and AR reports. credit checks Accounts Payable maintaining email lists and monthly updates to product application data base using Excel. 3 to 5 year hands on experience with Excel must. routine office equipment usage / maintenance. Tech Savvy must. ordering office/warehouse and janitorial supplies as needed. answering customer/sales agent queries on the phone. sending samples as needed. following up with prospects and customers as needed. running monthly commission and other Sales reports email broadcasts. Familiarity with Constant Contact a big plus basic graphic design (preferred but not required) ability to use AI platforms for business process automation help must doing all routine office duties as needed. Bilingual skill (spanish) not necessary but preferred. Professional references must. 3 to 5 year experience must. Background check required. strong QB/MS office must. Customer service mindset must (service with a smile must come out) phone etiquette must Reliability must Computer / Tech savvy must. Maturity must Professional attitude must Proper (business) communication (writing ability) must Ability to connect appropriately at all customer levels must. Job pays $25/Hr. and is typically a 40 to 45 hr. work week. OT at 1.5X. Performance and effort based Bonus with annual review around the Holidays. Upon Confirmation, In lieu of health benefit, the company provides cost sharing for self financed Health insurance, and total 15 paid days in the first year. One day added for each year of service thereafter.
Job Type:
Full-time Pay:
$25.00 per hour Expected hours: 35.0 - 45.0 per week Application Question(s): Please read the requirements of the job as listed and write your thoughts on how you feel these can impact success of a small business.
Experience:
similar job: 4 years (Required) direct: 4 years (Required)
Language:
fluent english (Required) Ability to
Commute:
Garfield, NJ 07026 (Required)
Work Location:
In person

Benefits

  • Health Insurance