Find & Apply For Customer Service Representative Jobs in Maple Shade Township, New Jersey

Company:

Thomson Lamination Company Location:

Maple Shade, NJ Job Type:

Full-Time |

In-Person Salary:

$55,000-$65,000 per year About Thomson Lamination Company Thomson Lamination Company (TLC) is a trusted manufacturer of precision motor laminations, stator and rotor stacks, and related components serving demanding industries including aerospace, defense, medical, and industrial applications . With more than 130 employees at our Maple Shade, NJ facility, we have built our reputation on precision manufacturing, quality, responsiveness, and strong customer relationships. Position Overview TLC is seeking a detail-oriented, organized, and customer-focused Customer Service Representative to join our team. Our Customer Service Representatives work directly with customers and serve as an important link between the customer and our internal Sales, Production, Engineering, Quality, and Shipping teams . You will help manage customer requirements throughout the order lifecycle, including processing orders, communicating lead times and order status, maintaining accurate information in our ERP system, coordinating internally to resolve issues, and ensuring customers receive timely and professional communication. Because we operate in a precision manufacturing environment, success in this position requires strong attention to detail, follow-through, organization, and the ability to manage multiple customer priorities at the same time. What You'll Do Serve as a primary point of contact for assigned customers through phone and email communication. Process and manage customer orders, quotes, purchase orders, and account information . Enter and maintain accurate customer and order information in Job

BOSS ERP

. Review incoming customer purchase orders and ensure information is accurately entered and communicated internally. Provide customers with order confirmations, lead times, shipment information, and order status updates . Coordinate with Production, Engineering, Quality, Sales, and Shipping to obtain information and ensure customer requirements are understood and addressed. Monitor open customer orders and proactively follow up internally when information, approvals, or actions are needed. Communicate schedule changes, delays, and other order-related information to customers professionally and promptly. Help resolve customer questions and concerns by coordinating with the appropriate internal departments. Support the Sales team with customer account management, quoting activities, and ongoing customer communication. Maintain accurate documentation and records of customer interactions, orders, commitments, and changes. Assist with customer documentation and administrative requirements associated with manufacturing orders. Manage multiple customer accounts and priorities while maintaining accuracy and responsiveness. Identify potential customer or order issues early and escalate them appropriately. Contribute to continuous improvement efforts aimed at improving customer service, communication, and order-management processes. What We're Looking For 3+ years of customer service, account management, order management, or similar professional experience. Experience working in a manufacturing, industrial, aerospace, defense, or other technical environment is strongly preferred. Experience working with an ERP or manufacturing management system . Job

BOSS ERP

experience is strongly preferred and will receive priority consideration. Strong written and verbal communication skills. Strong organizational and time-management skills. Ability to manage multiple customers, orders, deadlines, and priorities simultaneously. Comfortable communicating and coordinating across multiple departments within a manufacturing organization. Strong problem-solving skills and the ability to follow issues through to resolution. Proficiency with Microsoft Outlook, Excel, Word, and other standard business applications . Ability to work independently while also contributing effectively as part of a team. Bachelor's degree or equivalent educational experience required. What Success Looks Like A successful Customer Service Representative at

TLC:

Responds to customer inquiries promptly and professionally. Maintains accurate customer and order information in JobBOSS. Processes and confirms customer orders in a timely manner. Proactively communicates with customers rather than waiting for customers to request updates. Works effectively with Production, Engineering, Quality, Sales, and Shipping to resolve customer needs. Recognizes potential problems early and follows through until they are resolved. Builds strong, professional relationships with customers. Helps ensure TLC consistently meets its commitments to customers. These expectations align with the measurable goals in your existing description, including timely responses, order accuracy, order confirmation, customer satisfaction, and supporting sales through professional account communication. What We Offer Competitive salary of $55,000-$65,000 per year , based on experience. Comprehensive benefits package. Full-time, first-shift position. Stable, established manufacturing environment. Collaborative team atmosphere. Opportunity to work directly with customers and cross-functional manufacturing teams. Opportunity to develop experience supporting customers in demanding industries including aerospace, defense, and medical manufacturing.

Job Type:

Full-time Work Location:

In person -

Maple Shade, NJ Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Paid time off Parental leave Retirement plan Application Question(s): Tell us about your most recent customer service or account-management role. What type of company did you work for, what types of customers did you support, and what were you personally responsible for? Describe your experience working with customer purchase orders. What information were you responsible for reviewing, entering, confirming, or communicating after receiving a PO? A customer contacts you asking why an order that was promised for Friday has not shipped. You do not yet know the reason for the delay. Walk us through exactly what you would do before responding to the customer and what information you would provide them.

Work Location:

In person