Find & Apply For Customer Service Representative Jobs in Maplewood, New Jersey

Job Title:

Technical Assistant Reports to:

Operations Manager Employment:

Per Diem, Non-Exempt Company Summary:

StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled psychiatric telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.

Position Summary:

We are looking for an exceptional individual who is interested in an excellent career opportunity. They should be ready to accept a challenging job that will require a high level of detail, computer skills, and customer service. The Technical Assistant acts as a liaison between our clients and providers for telemedicine visits. This position offers a flexible shift-based schedule based on the Technical Assistant's availability; however, must be available to work some evenings, weekends, and holidays.

Essential Duties and Responsibilities:

Facilitating the telemedicine visit between the clients and providers Sharing medical information for encounters with the providers Troubleshooting technical issues associated with the telemedicine platform Troubleshooting operational issues associated with entering clients into the database Faxing records to clients Assisting clients with any issues that might arise throughout the visit Copying/pasting notes into client electronic health records Effectively communicating with clients

Qualifications:

Strong interpersonal skills along with good decision-making capabilities Excellent communication skills (both written and speech) Proficient in the use of Excel, experience with web applications (Zoom) preferred Experience troubleshooting technical issues (preferred) Excellent computer skills, especially typing Attention to detail and ability to multitask in high-pressure situations Excellent customer service skills Self-starter Must have a strong and secure internet connection Experience in a healthcare environment or working with individuals with IDD is a plus HealthTech Partners, Inc/StationMD, PC is an equal opportunity employer.