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zingrecruiting
Customer Service Representative
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Job Description
Customer Service Representative Location:
Mount Olive, NJ Schedule:
Monday-Friday, 8:00 AM-5:00PM, Fully Onsite Employment Type:
Temp-to-Perm Pay Rate:
$26-$27/hour Position Overview Seeking a detail-oriented Customer Service Representative to support customer accounts and coordinate order fulfillment. This role works closely with sales, planning, procurement, production, shipping, and quality teams to ensure accurate orders, timely deliveries, and excellent customer service. Key Responsibilities Process customer orders, maintain account information, and manage order-related documentation. Confirm pricing, inventory availability, and shipping dates while keeping customers informed of order status. Coordinate customer-specific requirements, including labeling, packaging, samples, and documentation. Partner with sales, planning, procurement, production, and shipping teams to prioritize orders and resolve issues. Investigate customer concerns, billing inquiries, and complaints; coordinate credits and returns as needed. Obtain customer forecasts and share information with planning and procurement teams. Maintain accurate records, follow established procedures, and support continuous improvement initiatives. Provide backup support to other customer service team members as needed. Qualifications Previous customer service or sales support experience preferred. Strong communication, organization, and problem-solving skills. Excellent attention to detail and ability to manage multiple priorities. Comfortable navigating multiple computer systems and entering accurate data. Ability to collaborate across departments and maintain professional customer relationships. Interested? Apply today to be considered for this opportunity in Mount Olive, NJ! Zing Recruiting is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace. #ZINGNJBenefits
- Dental Insurance