Find & Apply For Customer Service Representative Jobs in Old Bridge Township, New Jersey

Position Summary:

The associate will provide exceptional service in responding to incoming calls providing problem resolution and addressing new account inquires in an efficient and professional manner. The incumbent will be responsible for researching and resolving client requests and answering client account inquires. In addition the associate will try to establish prospects' needs and explain appropriate bank products and services. Essential Functions Receive and field incoming customer service calls and email correspondence. Promptly and effectively research and resolve customer inquiries to customer satisfaction. Exceed customer expectations by accurately assessing needs and providing smart solutions. Ensure customers are well informed on product and service information to help with future needs. Ensure expedient handling of customer inquiries that require additional banking resources, and follow through to ensure customer inquiries are satisfactorily handled. Comply with banking standards on policies, procedures and operational guidelines for customer service in the Call Center organization. Demonstrate thorough understanding and knowledge in utilizing technology and various software packages used by the bank. Participate in Call Center administrative projects as necessary. Job Requirements Job requires good listening skills, and the ability to quickly decipher customer problems, issues, concerns and draw logical solutions to meet their needs. Job requires use of critical thinking, logic and reasoning to solve complex customer situations and, identifying the strengths and weaknesses of alternative approaches to solve problems. Good organizational skills with proven ability to handle multiple customer requests and prioritize in the level of importance and impact to customer accounts. Using time effectively and efficiently, valuing the time of customers, co-workers and other bank personnel, and concentrating efforts on important priorities and activities. Strict attention to details and thoroughness in the completion of job duties. Developing constructive and cooperative relationships with others. Honesty, integrity, and ethical behavior, the consideration of ethical standards before making decisions, and keeping promises. Using computers for various customer applications, and other internal banking programs and word processing. Working collaboratively for the good of all, being fair, building trust, representing own interests honestly, and finding common ground to solve problems. Commitment to learning and continuously developing professionally and personally. Willingness to take on additional responsibilities and challenges assigned by manager.

Education and Experience :

High school diploma or equivalent. Experience in a customer service environment. Experience in banking and banking systems.

Licenses and Certifications :

N/A Knowledge, Skills, and Abilities :

Knowledge of principles and practices to ascertain and assess customer inquiries, meet quality standards of customer service, and evaluate customer satisfaction. Strong knowledge of banking principles and practices, and systems used to research customer accounts. Knowledge of banking products, services, and systems as they relate to customer account data. Excellent verbal and written communication skills. Good computer skills in a Microsoft Windows environment including proficiency in Word and Excel. Ability to understand new information and apply it to current and future job functions, problem solving, and decision making. Ability to collaborate and relate well to all kinds of people, build appropriate rapport and constructive, effective relationships, and use tact and diplomacy to handle situations comfortably. Ability to give full attention to what customers are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to speak and write clearly in order to effectively convey information so that others understand and as appropriate for the needs of the audience. Ability to apply common sense understanding to carry out written and verbal instructions.

Physical Requirements :

Ability to sit for long periods of time up to 80% of work hours. Ability to use hands to grasp, handle or feel. Ability to use computer keyboard and system to enter data and process information. Ability to read a computer screen at a close distance. Ability to read, talk clearly so that others understand, hear, comprehend the written and spoken word, and see. Ability to use telephone to communicate with others. Ability to use office equipment such as teller scanner, personal computer, telephone, mobile device, copier, etc. Working Conditions Moderate sound as in business office with office machines, computers, and people traffic. Open floor work environment. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.

Job Type:

Full-time Pay:

$19.00 - $19.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance

Experience:

Banking:

1 year (Required) Call center: 1 year (Required)

Work Location:

In person