Find & Apply For Customer Service Representative Jobs in Orange, New Jersey

Job Title:

Customer Support and Admin Coordinator Java's Compost | Northern New Jersey | Remote/Hybrid Java's Compost is seeking a Customer and Administrative Support Coordinator to support our growing residential and commercial composting services in Northern New Jersey. The Role This role is ideal for someone who thrives in a dynamic, fast-moving environment and enjoys balancing customer interaction with administrative work. You'll work closely with the company owners and collaborate with our drivers, warehouse manager, and operations assistant to keep daily operations running smoothly. You'll be the primary point of contact for our customers, handling communications with professionalism, patience, and care. From customer support to commercial account billing and onboarding, no two days will be exactly the same. Who We Are Java's Compost is a residential and commercial food scrap pickup service operating in Northern New Jersey. We're a small, dedicated team of drivers, warehouse staff, and virtual support who work closely together to stay connected and serve our community. We're passionate about composting and spreading awareness about its benefits. If you care about the planet and enjoy supporting a mission-driven business, you'll feel right at home here. We offer competitive wages, required benefits, and a supportive work environment, while doing our part to take care of our customers and the planet. What You'll Do Answer customer emails, texts, and phone calls with clarity and kindness Manage commercial invoicing and billing: create and send monthly invoices in QuickBooks Online, track payments, and answer commercial billing questions Register with and maintain corporate customers' vendor portals, and invoice them in the specific format each one requires Handle commercial account onboarding from start to finish, including customized quotes, service agreements, and scheduling and performing trainings (when needed) Review residential and commercial routes daily in StopSuite and resolve issues Use AI tools to draft replies, summarize threads, and document procedures, and look for ways to automate repetitive work Identify and write Standard Operating Procedures for existing and new processes Keep communication, documentation, and workflows clean and organized Track and enter data accurately Help support sales staff with administrative tasks when needed Handle additional duties as they arise What You Bring Exceptional attention to detail. Commercial invoicing and vendor portals leave little room for error. Commercial invoicing and billing experience , ideally including vendor portals or customer-specific invoicing requirements Comfort and competence using AI. You'll use it every day, and we expect you to find new ways to work more efficiently with it. Warm, clear communication , both written and verbal

Tech-savvy:

QuickBooks Online and Google Workspace required; experience with a CRM or StopSuite is a plus. We'll train you on StopSuite and our CRM. Strong, independent Excel skills. You'll use spreadsheets regularly for billing and data tracking, and you'll take the lead on it. You should already be confident with formulas, sorting, filtering, and organizing data, and able to build and fix spreadsheets on your own.

Strong organization and follow-through:

you plan ahead, anticipate needs, and solve problems before they grow Self-starter mindset: you learn new software quickly and independently, and you're willing to share ideas with the owners to improve how we work Interest in sustainability Sales experience is a bonus

Details Hours:

Approximately 25 hours per week, with opportunity for more hours and responsibilities as we grow

Availability:

Weekday availability between 9am and 2pm Eastern is required

Evenings:

A quick evening check of the support inbox for time-sensitive requests is preferred

Events:

Occasional weekend and evening hours around annual company events may be requested with advance notice

Location:

Remote, with the ability to travel to our warehouse in Orange, NJ for team meetings and when other needs arise. Ability to be on-site at special event locations when needed. Compensation $20-$25 per hour Salary increase based on tenure and experience If you like variety, enjoy connecting with people, and love making systems tighter and smoother, we'd love to hear from you.

Pay:

$20.00 - $25.00 per hour Expected hours: 25.0 per week

Benefits:

Work from home

Work Location:

Hybrid remote in Orange, NJ 07050