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Customer Service Representative
Pennsauken, NJ
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Robert Half

Call Center Specialist

Job Description

We are seeking a detail-oriented Call Center Specialist with experience handling a high-volume ordering process in a fast-paced environment. The ideal Call Center Specialist will have a strong background managing high call volume and supporting customers through both phone and chat channels. Based on general knowledge.

Process a high volume of customer orders accurately and efficiently. Handle inbound and outbound calls in a fast-paced call center environment.

Respond to customer inquiries via phone and chat with professionalism and urgency. Enter and update order information in company systems with a high level of accuracy. Resolve customer issues related to orders, product availability, shipping, and account questions. Maintain strong service levels while managing multiple priorities throughout the day. Collaborate with internal teams to ensure timely and accurate order fulfillment.
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