Find & Apply For Customer Service Representative Jobs in Pleasantville, New Jersey

Customer Service Representative

• 2.5 Pleasantville, NJ 08232 $18 - $20 an hour - Full-time Apply with Indeed Customer Service Representative Formica Freitag Bakery Pleasantville, NJ Company Overview Formica Freitag Bakery is a well-established wholesale industrial bakery specializing in artisan and Italian breads. We produce high-volume fresh and frozen products for commercial customers, with a strong focus on consistency, quality, and food safety. Position Summary The Customer Service Representative is the main point of contact for our bakery customers. Reporting to the Customer Service Manager, this role handles customer inquiries and order processing, supports the drivers and packers, and works to improve customer satisfaction through accurate, efficient, and professional service. It is an active, dynamic role that has you in the office helping customers and out on the bakery floor pulling bread for orders. Key Responsibilities Manage customer inquiries in a positive and professional manner, escalating issues as needed Develop strong knowledge of our products, the industry, and our competition through training Process customer orders accurately and support efficient order flow Support the sales functions and sales personnel Assist Expeditors and Packers with picking and organizing bread for orders Follow up with prospective customers who have shown interest in our products Improve customer satisfaction by consistently raising efficiency and service standards Perform administrative tasks and accurate data entry Continually learn about new products, industry trends, and skills Perform other related duties as assigned by management Food Safety & Compliance Follow all company GMP procedures Complete and pass company HACCP training as required Support General Plant Safety, Food Safety, Food Defense, and Good Manufacturing Practices, which are always Priority #1 Identify and report any food safety or quality concerns immediately Qualifications Bilingual English/Spanish preferred Strong communication and customer service skills Basic administrative skills and accurate data entry Comfortable working on a computer for most of the day Skilled at multitasking in a fast-paced environment Strong attention to detail and commitment to quality Desire to help the company grow and to develop career goals within the team Physical & Work Requirements Ability to sit at a desk and work on a computer for long periods Ability to lift approximately 25 pounds overhead Mostly office environment; very hot conditions in the plant during summer months Slip-resistant shoes recommended Reliable attendance and punctuality Join Our Team Join a respected wholesale bakery known for quality and consistency. Be part of a team that takes pride in serving our customers and delivering high-quality products every day.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

Health insurance Paid time off

Work Location:

In person