Find & Apply For Customer Service Representative Jobs in Sparta, New Jersey

Manufacturing Dispatch Office / Customer Service Position Summary Responsible for coordinating daily manufacturing dispatch operations while providing professional and responsive customer service. This position works closely with customers, sales, production, warehouse, and drivers to ensure orders are processed accurately, scheduled properly, and shipped on time. Key Responsibilities Process and enter customer orders accurately and in a timely manner. Review orders for product, color, quantity, pricing, delivery, and special instructions. Communicate with customers regarding order status, product availability, lead times, and delivery information. Coordinate daily shipments and dispatch schedules based on customer requirements and product availability. Build and organize truck schedules to maximize loads and shipping efficiency. Work closely with production and warehouse teams to confirm material availability and readiness. Monitor open orders, backorders, and pending shipments and provide updates to customers and sales representatives. Coordinate customer pickups and deliveries with drivers and trucking companies. Verify that trucks are loaded with the correct products and quantities before leaving the facility. Prepare and process shipping documents, invoices, transfer tickets, and other required paperwork. Process intercompany transfers between locations as needed. Maintain accurate inventory and communicate inventory discrepancies to management. Assist with inventory inquiries and provide availability reports to customers and Territory Managers. Handle incoming customer calls and emails professionally and direct issues to the appropriate department when necessary. Work with sales representatives and Territory Managers to resolve order, inventory, delivery, and customer service issues. Communicate production delays, changes, and estimated lead times to customers. Follow company procedures for returns, credits, discounts, and special programs. Maintain accurate records in the company ERP/order management system. Assist with daily office and dispatch responsibilities to ensure smooth operations. Maintain a professional and organized work environment. Follow all company safety and operating procedures. Qualifications Previous experience in dispatch, customer service, order entry, logistics, manufacturing, or warehouse operations preferred. Strong communication and customer service skills. Excellent attention to detail and accuracy. Ability to multitask and prioritize in a fast-paced manufacturing environment. Strong organizational and problem-solving skills. Ability to communicate effectively with customers, drivers, sales teams, production, and warehouse personnel. Computer proficiency and experience with ERP/order management systems preferred. Ability to work independently while also functioning effectively as part of a team. Knowledge of transportation, shipping, inventory, or manufacturing operations is a plus. Key Performance Expectations Accurate order processing On-time and efficient dispatching Excellent customer communication Accurate shipping and inventory documentation Quick resolution of customer and delivery issues Strong coordination between Sales, Production, Warehouse, and Dispatch Maintaining a high level of customer satisfaction Education High School Diploma or GED required. Associate's degree in Business Administration, Logistics, Supply Chain Management, Manufacturing, or a related field preferred. Equivalent work experience in manufacturing, dispatch, logistics, warehouse operations, or customer service may be considered in place of additional education.

Job Type:

Full-time Pay:

$26.00 - $28.00 per hour

Work Location:

In person