Find & Apply For Customer Service Representative Jobs in Amityville, New York

Benefits:

Flexible schedule Free food & snacks Free uniforms Training & development Wellness resources

Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Title:

Play Café Customer Service Representative / Play Attendant Job Summary We are seeking an energetic, friendly, and reliable Customer Service Representative / Play Attendant to join our Play Café team! In this role, you will be the welcoming face of our café, interacting with parents, caregivers, and children to ensure a safe, clean, and delightful experience. You will welcome families, assist with entry check-ins, manage café/snack ordering, assist with party bookings, maintain a clean and safe play area, and resolve customer inquiries with warmth and patience. The ideal candidate loves working in a family-centered environment, excels under busy pressure, and brings a positive, helpful attitude every day.

Responsibilities Welcoming & Hospitality:

Warmly greet incoming families, process admissions/play passes, assist with check-in, and ensure all entry waivers are completed.

Customer Support & Solutions:

Answer in-person, phone, and email inquiries regarding play sessions, party packages, café menu offerings, policies, and memberships.

Play Area Safety & Supervision:

Monitor the play area to ensure safety rules are followed, maintaining a safe, inclusive, and fun environment for young children and parents.

Cleanliness & Sanitation:

Frequently sanitize toys, play equipment, tables, and high-touch surfaces according to hygiene standards. Café &

POS Operations:

Take food and beverage orders, operate the Point-of-Sale (POS) system accurately, serve light snacks/drinks, and keep the counter and seating area clean.

Party & Event Assistance:

Assist with setting up, hosting, and cleaning up for birthday parties and special family events.

Feedback & Documentation:

Document customer inquiries/complaints, report equipment or facility maintenance needs, and communicate constructive feedback to management.

Continuous Improvement:

Participate in team meetings and training sessions to stay updated on café safety guidelines, menu updates, and customer service best practices. Qualifications High school diploma or GED equivalent (preferred). Previous experience in customer service, hospitality, retail, childcare, or a play space environment is preferred. Comfortable using POS systems, computers, and basic customer scheduling/management software. Excellent verbal communication and interpersonal skills with both adults and young children. Strong active listening skills and a patient, calm demeanor under pressure during peak play hours. High attention to detail regarding cleanliness, sanitation, and safety standards. Highly organized with strong time management skills and the ability to multitask in a vibrant environment. CPR/First Aid certification is a plus (or willingness to obtain certification).