Find & Apply For Customer Service Representative Jobs in Cortland, New York

Job Overview We are seeking an dedicated Customer Service Representative to join our team! In this role, you will be the first point of contact for our customers, providing information and support, ensuring their needs are met. We are a local and family owned business, involved with the agriculture and power equipment fields which includes everything from tractors, hay equipment, construction equipment, zero turns, lawn mowers, trailers, side by sides and handheld tools. Great work environment, and a growing company. Benefits and fun atmosphere! Knowledge in these products are required. Computer and email skills, great personality, ability to work well with others, great attitude, reliability and excellent customer service are all a must! Responsibilities Answer incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each caller feels valued. Assist customers with inquiries, product information, and troubleshooting via phone, email, or in person. Work with technicians, truck drivers and managers to gather information and return calls to customers. Manage front desk operations, including greeting visitors, directing them appropriately, and maintaining a professional area. Maintain records and documents and maintain an organized office area. Support office management duties such as scheduling appointments, managing supplies, and coordinating administrative tasks efficiently. Interacting with customers via phone and in person, which includes setting up appointments and checking them in and out and collecting payments. Skills Proven experience in customer service roles with strong communication skills across diverse audiences. Excellent organizational skills with the ability to multitask in a busy office environment. Strong computer literacy including proficiency in Microsoft Office (Word, Excel), spreadsheets, emails, and data entry systems. Familiarity with multi-line phone systems and phone etiquette to handle high call volumes smoothly. Office management experience that demonstrates capability in handling clerical tasks efficiently. Attention to detail for proofreading documents and ensuring accuracy in all written communication. Join our local family owned and operated equipment business today!

Pay:

$17.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Employee discount Health insurance Paid time off

Work Location:

In person