Find & Apply For Customer Service Representative Jobs in Dobbs Ferry, New York

A well-established, family-owned home heating oil and propane delivery company is seeking a dependable, organized, and customer-focused Customer Service Representative to join our growing team. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced office environment. We are looking for someone who takes initiative, works well with others, and is committed to providing outstanding customer service. Key Responsibilities Answer incoming customer calls promptly and professionally. Assist customers with heating oil and propane orders, deliveries, billing questions, and service requests. Enter and process customer orders accurately. Schedule and coordinate fuel deliveries with dispatchers and drivers. Set up new customer accounts and maintain accurate customer information. Obtain and update customer credit card and payment information securely. Process credit card payments and assist with accounts receivable and collections. Assist customers with budget plans, payment arrangements, and outstanding balances. Review delivery tickets and invoices for accuracy. Respond to customer emails, questions, and complaints in a timely manner. Follow up on customer inquiries and outstanding issues until resolved. Maintain accurate records of customer communications and transactions. Assist with general office duties and provide support to other departments as needed. Qualifications Previous customer service or office experience required. Experience in heating oil, propane or a similar service industry preferred. Strong telephone etiquette and communication skills. Excellent organizational skills and attention to detail. Ability to handle multiple responsibilities in a busy office. Comfortable using computers, customer management software, and Microsoft Office. Experience with billing, payment processing, or accounts receivable is a plus. Dependable, punctual, and able to work independently and as part of a team.

Pay:

$50,000.00 - $75,000.00 per year

Benefits:

401(k) Health insurance

Work Location:

In person