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Customer Support
Customer Service Representative
Franklin Square, NY

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Cipher Solutions Group, Inc.

Customer Service/Sales Representative

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Job Description

Job Summary We are seeking a dynamic and energetic Customer Service/Sales Representative to join our sales team! In this role, you will be the friendly face and voice of our company, providing exceptional support to our clients while actively driving sales. Your enthusiasm, communication skills, and technical proficiency will help create positive experiences for customers and contribute to our company's growth. This paid position offers an exciting opportunity to develop your sales and customer service expertise in a fast-paced environment where your efforts truly make a difference. Duties Engage with customers in person to understand their needs and provide tailored solutions. Handle outside sales efficiently, maintaining excellent in person etiquette and professionalism at all times. Assist clients with product information, order processing, and resolving inquiries or issues promptly. Utilize Microsoft Office tools for data entry, customer record management, and reporting purposes. Support sales initiatives by promoting products or services that meet customer needs, aiming to maximize satisfaction and revenue. Maintain organized client communication logs, follow-up schedules, and accurate documentation of interactions. Provide exceptional customer support by troubleshooting problems, offering solutions, and ensuring client satisfaction. Requirements Fluency in English; bilingual abilities are highly desirable to serve diverse customer bases effectively. Proven experience in customer sales support or direct sales environments with above average communication skills. Demonstrated sales aptitude with the ability to upsell or cross-sell products confidently. Proficiency in Microsoft Office applications such as Word, Excel, and Outlook; technical proficiency is essential. Excellent organizational skills with attention to detail during data entry and client communication. Strong written communication skills for clear documentation and correspondence. Ability to handle debit and credit card transactions accurately when necessary. Previous experience in outside sales or client outreach is advantageous. Knowledge of customer service problem-solving techniques to address client concerns effectively. Join us today to be part of a vibrant team dedicated to delivering outstanding service while advancing your career in sales and customer support!
Pay:
$800.00 - $1,200.00 per week
Benefits:
401(k) Flexible schedule On-the-job training Professional development assistance Referral program Ability to
Commute:
Franklin Square, NY 11010 (Preferred)
Work Location:
In person

Benefits

  • 401(k) Plans
  • Professional Development
  • Dental Insurance
  • Flexible Work Schedules