Find & Apply For Customer Service Representative Jobs in Highland Falls, New York

Join our dynamic team as a Customer Service Representative and become the vital link between our company and valued clients! In this energetic role, you will deliver exceptional support, resolve inquiries efficiently, and ensure every customer interaction is positive and productive. Your enthusiasm and organizational skills will help foster strong relationships, enhance customer satisfaction, and contribute to our company's reputation for outstanding service. This paid position offers an exciting opportunity to develop your communication and administrative talents in a fast-paced environment. Duties Respond promptly to customer inquiries via multi-line phone systems, ensuring clear and courteous communication. Manage front desk responsibilities, including greeting visitors, directing calls, and maintaining a professional reception area. Utilize productivity software such as Microsoft Office and spreadsheets to document interactions, update client records, and prepare reports. Perform data entry with accuracy using computer literacy skills, including typing, proofreading, and maintaining organized filing systems. Support office management tasks such as calendar management, appointment scheduling, and filing to streamline daily operations. Provide exceptional customer support by addressing concerns, offering product or service information, and escalating issues when necessary. Assist with clerical duties including word processing, document proofreading, and maintaining office supplies to ensure smooth workflow. Requirements Proven experience in customer service or front desk roles with strong phone communication skills. Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with productivity software for data entry and document management. Excellent organizational skills with the ability to multitask efficiently in a busy office environment. Technical proficiency with computer literacy including data entry, file management, and basic troubleshooting. Bilingual abilities are highly desirable to serve diverse client needs effectively. Prior office experience or administrative background preferred; experience with QuickBooks or similar accounting software is a plus. Strong interpersonal skills demonstrating professionalism, patience, and excellent phone etiquette. Embark on a rewarding career where your organizational talents and passion for helping others make a real difference! We are committed to fostering an inclusive environment that values your contributions while providing opportunities for growth and development.

Pay:

$25.77 - $38.62 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Parental leave

Work Location:

In person