Find & Apply For Customer Service Representative Jobs in Huntingtn Sta, New York

Pay:

$60,000.00 - $79,000.00 per year Job description:

Position:

Client Service & Administrative Specialist Location:

Melville, NY Company/Industry:

Well-Established Merchant Services & Financial Technology Company Schedule:

Monday - Friday (In-Office)

Salary:

$60,000/year + Monthly Performance Bonuses ($1,000 - $2,000/month) +

Full Benefits Type:

Direct Hire

POSITION OVERVIEW

A leading merchant services firm in Melville, NY is seeking a high-energy Client Service & Administrative Specialist to support our account management and client operations team. This is a fast-paced administrative and customer support role focused on high-volume phone communication , account maintenance, contract processing, and client satisfaction. (Please note: This is a dedicated operational, administrative, and customer support position—not sales.)

KEY RESPONSIBILITIES

High-Volume Client Support:

Efficiently handle a heavy volume of incoming client phone calls, inquiries, and written communications regarding account status, transaction details, and service agreements.

Administrative Operations:

Support account managers by processing contract paperwork, managing client onboarding documentation, and updating account records in our internal systems.

Account Reporting & Data Management:

Pull transaction data, generate reports, and explain account features clearly to resolve client inquiries.

Client Retention & Feedback:

Distribute, track, and follow up on post-onboarding customer surveys to ensure high-quality service and client retention.

Issue Resolution:

Serve as a proactive problem solver to address routine account questions, billing details, and contract terms independently.

QUALIFICATIONS & SKILLS

Proven experience in a high-volume call center, customer service, or administrative support role. Comfortable and effective handling heavy call volume (phone-intensive environment) with a calm, professional demeanor. Exceptional verbal, written, and active listening skills. Strong organizational skills, sharp attention to detail, and the ability to multitask in a fast-paced office setting. Tech-savvy with the ability to quickly navigate custom CRM software, merchant reporting platforms, and standard office applications.

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person Compensation / Pay Rate (Up to): $60,000.00 - $79,000.00