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Customer Account Specialist at Signarama Danbury, CT Customer Account Specialist at Signarama Danbury, CT in Katonah, New York Posted in about 21 hours ago.

Type:

full-time

Base Salary Range:

$18

• $25 per hour

Standard Working Hours:

8 am

• 4 pm Monday
• Friday About the role: Provides excellent customer service and accurately assesses all customer needs.

Coordinates and executes in-house marketing programs. Demonstrate a professional image of the Signarama brand at all times.

Responsibilities:

• Front Counter Sales
• Serve as the first point of contact for walk-in and telephone customers.
• Execute in house direct mailings.
• Respond to customer inquiries to determine needs, provide recommendations and quotes and assist customers with the order process. Obtain information for future contact.
• Process customer orders. Accurately complete Work Order; review proofs prior to sending to customer, obtain customer's approval and payment.
• Proactively follow up on open estimates
• Drive customer satisfaction throughout the order process. Send thank you cards after order completion.
• Work closely with the Production Team to answer any questions they may have concerning current work orders.
• Maintain a good working relationship with vendors to obtain quotes and follow up on orders in process.
• Assist in implementing marketing strategies. Execute in-house marketing, working with Owner and marketing firm.
• Enter contact names into database for appropriate follow up.
• Contact customers when the order is ready.
• Obtain referrals; determine contact name and phone number, and provide follow up.
• Support Owner as needed with reports, close outs, invoices, and daily, weekly and monthly paperwork.
• Cross train in other areas of the store to maintain a fully functioning store at all times. Assist in basic sign making sign making tasks such as vinyl weeding and trimming.
• Maintain an organized; clean and professional store appearance at all times.
• Complete in store training utilizing the following: Front counter Sales, Sign Product Training video, Key lines and the Owner's Manual. Skills & experience required
• Correct English usage including spelling, grammar and punctuation; ability to proofread; basic math, read and interpret a ruler and use a calculator; basic sales skills; telemarketing skills; experience with a POS/Accounting system; using a keyboard for typing/data input; computer basics including Windows and Microsoft Office Suite.

Excellent communication skills including listening, speaking, hearing and writing, consulting, being able to assess need and offer possible solutions for consideration.