Find & Apply For Customer Service Representative Jobs in Oneida, New York

Hershey Creamery has been making real ice cream since 1894 and is enjoyed by millions nationwide! We are focused on producing innovative, high-quality products and providing industry-leading service. Guided by our family values of integrity, honesty and respect, we strive to provide an unforgettable experience with each delicious bite! This part-time position is Monday through Friday, and will average 25 - 30 hours per week over the course of the year.

NO WEEKENDS!

Starting hourly rate is $16.50. PTO and Banked Holiday Time are earned after 6 months of employment.

JOB SUMMARY

We are seeking an energetic and dedicated part-time Customer Service Representative to join our team! In this vital role, you will be a point of contact for our valued customers, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your positivity and ability to multi-task will drive customer satisfaction and help our business continue to succeed.

KEY RESPONSIBILITIES ORDER PROCESSING

Answering incoming calls and making outgoing calls daily

ORDER INTAKE

Processing customer orders into our system

SALES SUPPORT

Educating customers on new or Limited Edition products

OFFICE SUPPORT

Emailing invoices to customers

TEAM PLAYER

Other tasks as assigned

WHAT YOU'LL BRING TO THE TABLE

EXPERIENCE:

1+ Years of previous customer service experience

SKILLS:

Strong computer knowledge, proficiency in Microsoft Office and ability to use common office equipment

TRAITS:

Ability to multi-task, a pleasant telephone voice and an infectious, positive attitude

WHY JOIN US?

Ice cream is fun! Apply today to become a part of our dynamic team and help us spread joy!

Pay:

From $16.50 per hour

Benefits:

On-the-job training Paid time off Referral program

Work Location:

In person