Find & Apply For Customer Service Representative Jobs in Ronkonkoma, New York

Benefits:

401(k) matching Bonus based on performance Competitive salary Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Build Technology. Solve Problems. Make a Difference. Connected Technology is a growing Managed IT Services and Physical Security provider serving businesses, nonprofit organizations, emergency service organizations, and public agencies throughout Long Island. We are seeking a dependable, professional Field Services Technician who enjoys hands-on work, helping clients, and solving problems. What You Will Be Doing Install cabling, cameras, access control devices, wireless networks, computers, printers, and VoIP systems. Troubleshoot hardware, software, Microsoft 365, networking, and connectivity issues. Act as onsite hands for senior engineers and maintain accurate documentation. Installation & Deployment Run, terminate, label and test Cat5e/Cat6 cabling Install cameras, access control devices, wireless APs, switches and firewalls Deploy PCs, laptops, printers and phones Assist with office moves and technology refresh projects Technical Support Troubleshoot Windows, Microsoft 365 and networking issues Resolve hardware and software problems onsite Follow guidance from Level 2 and Level 3 engineers Document work in the ticketing platform What We Are Looking For 1-3+ years of IT, low-voltage, telecom, field service or related experience Strong customer service skills Ability to think independently and solve problems Valid driver license and reliable transportation Ability to lift 50 lbs and use ladders safely The Ideal Candidate Reliable, professional, adaptable, well spoken, positive, and committed to delivering an exceptional client experience. Why Join Us Competitive compensation, PTO, holidays, healthcare options, 401(k), training reimbursement, advancement opportunities, and exposure to a wide range of technologies.