Find & Apply For Customer Service Representative Jobs in Sunnyside, New York

Senior Customer Service Representative Sunnyside Community Services - 3.6 Sunnyside, NY Job Details Full-time $45,000 - $47,000 a year 1 hour ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Pension plan Employee assistance program Vision insurance 403(b) Life insurance Qualifications Spanish Confidential information handling Microsoft Excel Customer relationship building Microsoft Outlook Managing teams in a customer support role Team leadership Copy machines Coaching Employee relationship building English De-escalation techniques Conflict de-escalation Administrative experience High school diploma or GED Client database systems Team development Professional development support Mentoring Organizational skills Microsoft Teams Leading team collaboration initiatives Telephone systems Multi-line phone systems Technical Proficiency Video conferencing systems operation Time management Full Job Description The Senior Customer Service Representative (SCSR) serves as the first point of contact for clients, visitors, staff, vendors, and community partners, acting as an ambassador for the organization's mission and values. As a key member of the Administrative Services team, the SCSR ensures welcoming, professional, and customer-focused experience while supporting the efficient day-to-day operations of the agency. The SCSR provides leadership to the Customer Service team by promoting service excellence, assisting with training and coaching, identifying opportunities to improve customer experience, and helping to resolve complex customer concerns. This role requires exceptional communication, organization, problem-solving, and relationship-building skills in a fast-paced nonprofit environment serving diverse populations. Essential Duties and Responsibilities Customer Service Leadership

• Serve as a lead representative for the Customer Service team, modeling exceptional customer service standards.
• Assist the Administrative Services Manager in onboarding, training, coaching, and mentoring Customer Service Representatives.
• Help identify customer service trends and recommend process improvements to enhance client and visitor experiences.
• Support the development and implementation of customer service procedures and best practices.
• Provide guidance and support to front desk staff during high-volume periods or challenging customer interactions. Reception and Customer Experience
• Welcome clients, visitors, vendors, volunteers, and community partners in a professional, respectful, and culturally responsive manner.
• Provide accurate information regarding agency programs, services, eligibility, and community resources.
• Screen and direct visitors and callers to the appropriate departments or staff.
• Maintain a secure, organized, and welcoming reception area.
• Ensure confidentiality and privacy of client information in accordance with agency policies and applicable regulations. Operational Support
• Serve as liaison for event rentals receiving, tracking and booking private events.
• Liaise with departments to receive, document, and follow up on customer complaints.
• Maintain customer service metrics, including: o Telephone activity reports o Customer complaint logs o Reception traffic statistics o Customer satisfaction data, when applicable
• Prepare monthly reports for Administrative Services leadership identifying service trends and recommendations.
• Maintain postage equipment, copier usage reports, and related service requests.
• Create and update employee barcode information and other administrative systems as assigned. Problem Resolution
• Address customers concerns with professionalism, empathy, and sound judgment.
• Escalate sensitive or complex issues to the Administrative Services Manager or appropriate leadership.
• Collaborate across departments to ensure timely resolution of customer issues.
• Recommend improvements to workflows that increase operational efficiency and customer satisfaction. Administrative Support
• Answer and route incoming telephone calls using a multi-line phone system.
• Coordinate incoming and outgoing mail, certified mail, packages, and deliveries.
• Receive Home Care documentation and route materials to appropriate departments.
• Maintain agency directories, emergency contact information, and reception resources.
• Assist with maintaining public-facing informational materials and agency brochures.
• Ensure office supply inventories and coordinating supply distribution with Facilities. Additional Responsibilities
• Participating in agency meetings, training, and professional development opportunities.
• Support special events and agency-wide initiatives as assigned.
• Perform additional administrative or operational duties as needed to support organizational goals. Qualifications Education
• High School Diploma or GED required.
• Associate's degree in hospitality or related field is a plus. Experience
• Minimum of three (3) years of customer service, hospitality, reception, administrative support, or nonprofit operations experience required.
• Previous experience serving in a lead or senior customer service role preferred.
• Experience working in a hospitality, healthcare, or community-based organization. Required Knowledge, Skills, and Competencies Customer Service Excellence
• Demonstrated commitment to providing exceptional service with professionalism, empathy, patience, and respect.
• Ability to effectively engage individuals from diverse cultural, linguistic, and socioeconomic backgrounds. Leadership
• Ability to coach, mentor, and support team members.
• Demonstrated initiative and ability to work independently while supporting team goals. Communication
• Excellent verbal, written, and interpersonal communication skills.
• Ability to communicate professionally with clients, staff, leadership, vendors, and community partners. Organization and Time Management
• Strong organizational skills with the ability to prioritize multiple responsibilities in a high-volume environment.
• Excellent attention to detail and follow-through. Problem Solving
• Ability to assess situations, identify solutions, de-escalate concerns, and make sound decisions.
• Demonstrated ability to exercise discretion and maintain confidentiality.

Technical Skills Proficiency with:

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Microsoft Teams
• Multi-line telephone systems
• Office equipment including copiers, scanners, and postage equipment
• Electronic databases and customer relationship management systems (experience with nonprofit or healthcare systems preferred) Language Skills
• Bilingual English/Spanish (spoken and written) required.
• Additional languages are a plus. Physical Requirements
• Prolonged periods of sitting, standing, and computer use.
• Frequent telephone and face-to-face communication.
• Occasional lifting of office supplies or packages up to 25 pounds.
• Ability to move throughout the office to assist visitors and staff.

Work Environment This position operates in a busy nonprofit office serving clients, caregivers, community members, and employees. The environment requires frequent interaction with the public, the ability to manage multiple priorities, and flexibility in responding to changing operational needs.

Reports to:

Administrative Services Manager Benefits Package Comprehensive medical, dental and vision insurance 403B pension plan with employer contribution Flexible spending account and transit check Employee Assistance Program 10 paid Holidays one sick day per month three floating holidays/three personal days Birthday off Life Insurance Long Term Disability How to apply: If you would like to join our team, please forward a cover letter and resume

Pay:

$45,000.00 - $47,000.00 per year

Work Location:

In person