Find & Apply For Customer Service Representative Jobs in Kent, Ohio

Company Overview Kent Adhesive Products Company, KAPCO, is a leading provider of custom coating and converting services for flexible materials. Established in 1974 and located in a modern 120,000 square-foot facility, KAPCO is committed to innovation and maintaining high standards in adhesive and top coating applications. Overview We are seeking a Manufacturing Customer Service Representative to join our dynamic team. In this role, you will serve as a vital link between our manufacturing operations and our valued clients, ensuring seamless communication, efficient order processing, and exceptional customer support. The ideal candidate is professional, organized, detail-oriented, and comfortable working in a fast-paced manufacturing environment. This individual will work closely with Sales, Production, Shipping, Purchasing, and other departments to ensure customer expectations are clearly communicated and successfully met.. Duties Serve as a primary day-to-day contact for assigned customers. Enter, review, and process customer orders accurately and efficiently. Respond to customer questions regarding orders, pricing, availability, lead times, shipping, and product information. Provide order acknowledgments and communicate expected ship dates. Monitor open orders and proactively communicate changes, delays, or potential issues. Coordinate with Production, Planning, Shipping, Purchasing, and Sales to address customer requirements. Assist customers with order changes, cancellations, returns, credits, and other service-related requests. Research and help resolve customer complaints and service issues in a timely and professional manner. Maintain accurate customer, order, and account information in company systems. Develop strong working relationships with customers and internal departments. Identify opportunities to improve the customer experience and internal processes. Follow established company procedures regarding pricing, order processing, documentation, and customer communication. Qualifications High school diploma or equivalent required; associate or bachelor's degree preferred. Previous customer service, inside sales, order management, or administrative experience preferred. Experience in manufacturing, converting, printing, distribution, or a business-to-business environment is a plus. Strong verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to manage multiple priorities and customer requests simultaneously. Strong problem-solving skills and a customer-first mindset. Comfortable working with ERP, Hubspot CRM, and Microsoft Office applications. Ability to communicate professionally with customers and collaborate effectively across departments. Skills Customer focus Communication Attention to detail Follow-through and accountability Problem-solving Teamwork Organization and time management Adaptability Sense of urgency Professionalism This position offers an engaging opportunity for professionals eager to contribute to a forward-thinking manufacturing environment while delivering outstanding client service. We welcome candidates who are detail-oriented, proactive, and committed to excellence in customer relationship management.

Expected hours:

40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Paid training Referral program Vision insurance

Work Location:

In person