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Customer Service Representative 1 Natural Way - 4.0 Maumee, OH Job Details Full-time $19 - $23 an hour 10 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Computer operation Teamwork Customer returns handling Phone communication High school diploma or GED Attention to detail Customer support Full Job Description

CUSTOMER SERVICE REPRESENTATIVE 1

Natural Way is a trusted provider of insurance-covered breast pumps and maternity supplies. We partner with leading health plans, including UnitedHealthcare, Blue Cross Blue Shield, Anthem and Kaiser Permanente, so that expecting and new mothers can get the products they need at little or no out-of-pocket cost. The Customer Service Representative serves as a key point of contact for our customers and provides accurate, timely and courteous support by phone, email and chat. In this role, you will verify insurance eligibility, explain coverage, help customers choose products, process and track orders, and resolve issues quickly. The ideal candidate is detail-oriented, communicates clearly and is committed to giving every customer an excellent experience, from her first contact through delivery.

ESSSENTIAL DUTIES AND RESPONSIBILITIES

Provide customer experience support to 1 Natural Way - Create a "First Class Customer Experience". Answer phones and respond to customer requests via phone, email, Facebook, fax, live chat, or text. Resolve problems, facilitate solutions, and enhance customer service [offerings]. Ensure an excellent standard of service and a high level of customer satisfaction is maintained. Promote/execute sales strategies to effectively sell and upsell pumps and accessories. Assist with sales calls to customers when needed. Turn product inquiries into sales and close orders. Client intake - input of all demographics information if needed. Follow up with customers when additional information is required. Processing in-store pick-ups and assisting customers as necessary. Participates and provides expertise as a member of the customer experience departmental team. The team's objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer experience team. Remain current on knowledge of all the breast pumps and accessories sold at 1 Natural Way. Process insurance verifications through phone calls, internet portals and partners as needed. Assist in processing returns and exchanges. Enter orders and ensure the product is shipped and delivered to the customer. Collect customer co-pay and deductibles. Assist in the processing of prescriptions for breast pumps, resupply, and ancillary products. Maintain accurate and detailed documentation and notes for each order processed. Exhibit a positive attitude and commitment to success of team. Promote 1 Natural Way in a positive and professional manner. Assists with I.O.P. (Improving Organization Performance) studies as directed and completes them in a timely and accurate manner. Prepares, generates, and distributes reports to appropriate personnel if needed. Work with other departments, as needed, to resolve issues and define new processes and opportunities. Understand systems and processes to ensure customers move through to purchase products. Attend in-services, and/or training as appropriate to perform job function. Adheres to policy and procedure manuals. Perform other duties as deemed appropriate by management.

QUALIFICATIONS

Two-year degree preferred with a minimum of a High School Diploma or equivalent required. Required to have 2 years' sales and customer service experience for developing and executing sales and customer support within our company. Passion for the "Customer Experience" and exceeding the customer expectations by delivering "Champion" results with great listening skills, empathy, and the ability to foster the culture of collaboration among different departments to improve customer satisfaction. Exhibit strong phone etiquette skills with a dynamic personality and positive attitude. Critical thinking and problem-solving skills, confidence in decision-making. Ability to multitask and adapt to a fast-paced rapidly changing environment while working with team members to achieve goals. Highly organized and articulate - communicate clearly both orally and in writing. Computer, data entry, and math skills. Working knowledge of various software applications, databases, and tools. Dependable with the ability to demonstrate continuous employment/work history. Ability to successfully pass a background check.

PHYSICAL DEMANDS

The physical demands described here are representative of those met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel. The person in this position frequently communicates (talking and listening) with customers and co-workers. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop or kneel. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. 1 Natural Way offers medical, dental, and vision insurance, plus a retirement savings plan. We're committed to supporting the health and well-being of our team and their families. 1 Natural Way is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, military or veteran status, or any other status protected by federal, state, or local law. 1 Natural Way participates in E-Verify to confirm the employment eligibility of all new hires after an offer has been accepted and Form I-9 has been completed.

Pay:

$19.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance Application Question(s): Will you now or in the future require sponsorship for this role?

Pay expectation:

Work Location:

In person