Find & Apply For Customer Service Representative Jobs in Ontario, Ohio

Are you a tech savvy person? Do you enjoy working with people? Startek is looking for

TECH SAVVY

individuals to train as a Customer Service Representative! About Startek Startek is a global leader in providing new-age customer experience solutions. We deliver deeper relationships through better insights and outcomes for our partners. We have 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. What is a Brand Champion? They are problem solvers that enjoy delivering best-in-class customer service with high-energy, and a focus on building genuine connections with customers to answer inbound calls, emails and chats depending on the client they support. At Startek, we partner with clients in multiple industries such as cable/telecommunications, education, financial, retail, healthcare and much more that we will discuss with you during the hiring process. Our goal is to ensure that we align your skills to the industry you would be most successful supporting in every interaction so you can walk away feeling accomplished each day! What Do You Bring? Must live in the Mansfield, OH area and willing to work onsite at our facility 18 years of age or older High School Diploma or GED Experience interacting with customers/clients Strong Communications skills verbally and written Empathy and Active Listening Skills - this will be key in building genuine connections with your customers and co-workers! Typical Day for a Brand Champion Respond to customer inquiries regarding billing, equipment, features, activation, and/or changes to account information Troubleshoot customer's wireless network, devices, and other mobility services. Utilize and navigate through multiple computer tools and systems at once in responding to customer issues. Submit network cases as needed to resolve network service problems. Promote and sell products and services based on the needs of customers. Handle customer service problems related to product function or the replacement of defective parts Complete account notation for each transaction. Address and resolve customer concerns to achieve first contact resolution. Follows escalation procedures as needed. Why Startek? We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement! As an employee you will receive; Paid training and continuous development Promotion opportunities (Startek makes every effort to promote from within) Medical, Dental and Vision benefits after 60 days of successful employment 401K and Stock plan participation Paid time off to enjoy time with friends and family. We also have employee perks and discounts with both national programs and community engagement programs Bi-weekly pay periods at $16.50/hour! What Can You Expect After You Apply? Firstly, apply online at our website here: https://www.startek.com/careers or by copy/pasting the link below for a more direct route to our company job posting: https://tinyurl.com/MansfieldStartek Our team of Recruiters and Specialists will evaluate your skills and experience and speak with you to determine your best fit within the Startek family. Please note that due to our contractual obligations - All candidates must be willing to participate in drug screening obtaining a clear result and successfully pass a criminal background check facilitated by Startek. The criminal background check will include but is not limited to, misdemeanors and felonies including violence or the threat of violence, theft, fraud, and substance abuse and/or distribution etc. We have a diverse set of full time opportunities waiting for you! What are you waiting for? Take the next step in your career and apply today! Job Requirements 18 years of age or older High School Diploma or GED Open availability, including 2nd or 3rd shift schedules . Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections. Excellent Communications skills Desire to actively engage and listen to your customers. Must be local to our Mansfield, Ohio facility for onsite work. Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution. Ability to learn new concepts quickly and efficiently and apply those learnings in real-time. Startek is an

Equal Opportunity Employer Job Type:

Full-time Pay:

$16.50 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred) Shift availability: Overnight Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Ontario, OH 44906 (Required)

Work Location:

In person