Find & Apply For Customer Service Representative Jobs in Shiloh, Ohio

Responsibilities :

include but not limited to the following

• Provide support to Sales Managers and assist with miscellaneous administrative tasks as needed.
• Gain a good understanding of equipment and replacement parts.
• Provide technical support to ensure order accuracy.
• Communicate by phone or email with customers.
• Assist with onsite processing of checks and credit card payments.
• Generate Certificates of Origin for all equipment that requires this documentation.
• Generate Customs Paperwork for international shipments.

Qualifications :

• Self-motivated, confident, & enthusiastic personality
• Positive attitude with high level of integrity
• Superior multitasking and organizational skills
• Excellent verbal, listening, and written communication skills
• Must be computer literate with proficiency in the use of Microsoft Office (Word, Outlook, Excel, PowerPoint), ERP, and CRM systems.
• Work cooperatively and effectively with others to set goals, resolve challenges, and make decisions to enhance organizational effectiveness.
• Ability to undertake self-directed tasks when necessary.
• Excellent time management skills, attention to detail, and the capacity to prioritize by assessing situations to determine urgency.
• Ability to make clear, timely decisions.
• Dedicated to creating exceptional customer experiences.
• Sales and/or Customer Service experience preferred.

Job Type:

Full-time Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift

Experience:

Customer service: 1 year (Required)

Work Location:

In person