Find & Apply For Customer Service Representative Jobs in Dallas, Oregon

The Role Conduct proactive outreach to at-risk customers, diagnose retention risks, handle objections, and provide consultative solutions. Support churn reduction, revenue retention, plan optimization, upgrades, and reactivation. Maintain accurate CRM documentation, track outcomes, identify recurring issues, and share improvement opportunities with leadership while meeting outreach and performance targets. Summary Generated by Built In About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We're proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts Who You Are As a Customer Retention Specialist , you're going to be customer-obsessed, proactively outreaching to customers at risk, and driven by results. You naturally spot risks before they turn into churn and take ownership of customer outcomes. You're comfortable initiating meaningful conversations, handling objections with confidence, and turning at-risk customers into loyal advocates. You bring a consultative mindset to every interaction — listening first, diagnosing the real issue, and guiding customers toward solutions that reinforce the value of staying with HighLevel. Data signals like HealthScore drops, payment failures, cancellation intent, low product usage, and reactivation opportunities don't intimidate you; they energize you. You thrive in fast-paced environments, communicate with clarity and empathy, and are motivated by measurable impact on retention, engagement, and revenue.

What You'll Be Doing:

Proactive Outreach & Engagement Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.

Engage customers flagged for:

HealthScore decline Payment failures Cancellation intent Low product usage Reactivation opportunities Identify root causes behind customer concerns through active listening and discovery. Provide consultative guidance and structured solutions to retain and support customers. Retention & Revenue Support Communicate the value of HighLevel's services clearly and confidently. Handle objections professionally and work toward mutually beneficial outcomes. Identify opportunities for plan optimization, upgrades, or reactivation where appropriate. Support churn reduction and revenue retention goals through escalating recurring issues to leadership. Customer Experience & Documentation Deliver personalized, positive support aligned with the company brand. Accurately log all interactions and update CRM records in GHL. Apply appropriate tags and track case outcomes for reporting and analysis. Maintain detailed documentation to support transparency and performance tracking. Continuous Improvement Identify trends and recurring challenges impacting retention. Provide feedback to leadership on improvement opportunities. Maintain strong product knowledge of HighLevel services and best practices. Take ownership of individual performance metrics and outreach targets.

What You'll Bring :

Strong English communication skills (verbal and written) Effective objection-handling and follow-up abilities Experience working in a remote environment with structured daily targets Organized, process-driven, and detail-oriented approach Familiarity with SaaS products and CRM systems (GHL experience is a plus) Working knowledge of Google Suite (Docs, Sheets, Calendar) Ability to multitask while maintaining quality Customer-focused mindset with high emotional intelligence Comfort operating in a fast-paced, data-driven environment Reliable high-speed internet and a distraction-free workspace

Education & Experience :

Bachelor's degree preferred 2+ years of Customer Service or B2B Sales experience. The salary range for this position is $44000 - $52000 annually. Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. We recommend that you review our Privacy Policy before submitting your application. #LI-Remote #LI-KN1 Read Full Description Skills Required Strong English verbal and written communication skills Effective objection-handling and follow-up abilities Experience working in a remote environment with structured daily targets Organized, process-driven, and detail-oriented approach Familiarity with SaaS products and CRM systems GHL experience Working knowledge of Google Docs, Google Sheets, and Google Calendar Ability to multitask while maintaining quality Customer-focused mindset with high emotional intelligence Comfort operating in a fast-paced, data-driven environment Reliable high-speed internet and a distraction-free workspace Bachelor's degree 2+ years of Customer Service or B2B Sales experience HighLevel Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HighLevel and has not been reviewed or approved by HighLevel. About This Summary Healthcare Strength — Employer materials highlight employer-paid medical and vision for employees, with mental health support and short‑term disability included. Feedback suggests health coverage is a relative bright spot that can raise overall satisfaction even when base pay is not top‑tier. Leave & Time Off Breadth — Flexible PTO, paid family leave, and paid holidays are emphasized alongside a remote‑first setup. Feedback suggests this time‑off approach supports work-life balance and is frequently cited as part of the value proposition. Retirement Support — A company‑matched 401(k) is presented as part of the core package. Feedback suggests retirement support contributes meaningful long‑term value and helps offset tradeoffs in cash compensation. Learn more about HighLevel's Compensation & Benefits → HighLevel Insights What's It Like to Work at HighLevel? HighLevel Culture & Values HighLevel Career Growth & Development What's the Work-Life Balance Like at HighLevel? HighLevel Leadership & Management HighLevel Company Growth, Stability & Outlook View all jobs at HighLevel View HighLevel Profile Report Job