Find & Apply For Customer Service Representative Jobs in Redmond, Oregon

Big Country RV is looking for Service Writer. Big Country RV is a locally owned and operated company that has been servicing Central Oregon since 1976. With two locations, one in Bend and Redmond, we have provided top notch and excellent service consistently to our community for almost 50 years. Big Country is family-owned and operated, this is proven in the way our team works together in order to get the job done. In this position you will assist with customer Fixed Operations by responding to all needs via answering, returning or updating all parts and service requests.

Responsibilities:

Answer incoming phone calls and respond to on-site visits by parts and service customers. Call customers back and update customers on schedule daily. Maintain documents for special parts orders, including requests from customers and parts needed for work orders. Communicate with customer when special parts are received. Compare parts invoices against purchase orders to verify quality pricing and quantity of merchandise when received. Return parts received in error. Receive parts into computer system after verification on daily basis. Store purchased parts in storeroom bins and issues parts to workers upon request. Keeps records of parts received and issued, and inventories parts in storeroom periodically. Perform cycle counts and organize parts shelves, as needed. Process retail parts sales as needed. Schedule customer reservations and delivery (internal work). Schedule technicians. Go out to customers unit to review repairs with customer. Inspect any damage on unit and note damage to eliminate customer accusing company of causing such damage. Cosmetic repairs are to be marked with tape to ensure the technician finds the items in need of repair. Determine the most efficient technician for the scheduled job. It is mandatory that any unit being moved with the fork lift is accompanied with a spotter. Work with warranty personnel for prior authorization for work needed. Gets prior authorization for payment for extended warranty. Estimate time and parts needed based on visual inspection of RV and familiarity with standard parts, costs, and labor rates. Examines incoming service vehicles for dents, scratches, broken glass, and other areas requiring repair, replacement, or repainting. Determines feasibility of repair or replacement of parts, such as bumpers, fenders, and doors, according to familiarity with relative costs and extent of damage. Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. Notifies customer with information via email or phone. Enters itemized estimate on work order system or work order form and explains estimate to customer. Obtain customer signature approving all work orders. Includes estimated time of delivery to customer. Notify customer of progress and completion of work. Communicates, schedules and dispatches work orders for all technicians and detailers for deliveries. Tag all units and keys. Communicate with lots attendants to keep service area clear. Review repairs before notifying customer that unit is ready for pickup. Go out to unit with customer to review repairs at time of pickup. Collect payment from customers upon delivery of units. Evaluates staged service units for outdated service. Keep work orders within a 30 day delivery date. Contact customers when parts arrive and work is scheduled. Maintain a clean and orderly work area. Any person possessing any or multiple of the above skill sets would be highly desirable for Big Country RV and we would love to talk to you! While there is a base rate for our Fixed Operations Counter we believe in paying individuals for what they bring to the table. The more experience you have, the higher the pay rate can go. The base starting range for this job is $20-27 and DOE.

What We Offer:

Range of Work Days - Monday thru Saturday PTO with increase of time for years with the Company Paid Holidays Medical/Dental/FSA/Life/Vision Full Time Hours Company Discounts Parts/Service/Trailers If you think you would enjoy working with our team at Central Oregon's leading Locally Owned RV dealership please apply today!

Job Type:

Full-time Pay:

$20.00 - $27.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance Ability to

Commute:

Redmond, OR 97756 (Required) Ability to

Relocate:

Redmond, OR 97756: Relocate before starting work (Required)

Work Location:

In person