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Customer Service Representative, Combination Store

3039 S Hwy 97, Redmond, OR, 97756 Job Description

Norco is currently seeking an individual to fill our Combination Store Customer Service Representative position. The Combination Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to: Greet customers in a professional and enthusiastic way

Answer telephone calls promptly

Demonstrate in-depth knowledge of products, placement, availability, price and use

Sell welding and safety products and services to customer

Fit and sell medical products and services to customers

Continue education on industry billing criteria as it relates to specific customer insurance requirements

Initiate and complete new patient referral information files and assist in setting up new accounts where applicable

Issue product sales quotes to customers

Track customer's order in the computer and be able to interpret where order is in the delivery process

Perform other tasks as assigned or necessary Qualifications Medical homecare experience is a plus

Good typing and 10-key skills

Working knowledge of home medical products, placement, availability and pricing

Working knowledge of welding, gases and supplies

Ability to frequently lift up to 50 lbs

Ability to occasionally lift and/or carry objects weighing up to 100 lbs

Ability to sit, stand and walk for extended periods of time

Ability to accurately enter data into computer and acquire a working knowledge or any software applications necessary to the position Benefits

Norco offers a competitive compensation/benefit package, including: Employee Stock Ownership Plan (ESOP)

Health, Vision and Dental Insurance

Health Savings Account (HSA) Medical and Dependent Care Flex Accounts (FSA)

Life Insurance provided at no cost to employee by Norco Supplemental Accident, Disease, and Life Insurance options

Employee Tuition Reimbursement

401(k) with Employer Matching

Employee Discount on products sold by Norco Company Information

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP). At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live. Norco, Inc is an Equal Opportunity/Affirmative Action EmployerNorco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Norco, Inc is a Drug-Free workplace.