Find & Apply For Customer Service Representative Jobs in Doylestown, Pennsylvania

Customer Service Representative — Build a Career With Your People Skills with 3 days off! Epoch Automotive | Doylestown, PA Full-time | Starting at $20/hour, based on experience Are you the kind of person who remembers a customer's name and asks how their trip went? Who notices someone needs help before they have to ask? We'd like to meet you. At Epoch Automotive, we want customers to feel comfortable calling us, asking questions, and trusting us with their vehicles. That starts with someone who listens, follows through, and cares about making their day a little easier. We're looking for a Customer Service Representative to help us deliver that experience. You don't have to know cars. You do have to care about people. We can teach you the automotive side and give you the tools to learn. What you'll do You'll be one of the first people our customers speak with. You'll answer calls, welcome people into the shop, schedule appointments, and help with check-in and pickup. You'll keep customers updated, follow up on recommended work and recent visits, and help fill the schedule so our technicians can stay busy. You'll also help coordinate loaner cars and arrange rides when customers need them. Sometimes, making someone's visit easier is as simple as having their transportation ready before they arrive or calling with an update when you said you would. There's some hands-on shop support, too: moving and staging vehicles, checking in incoming parts, bringing parts to technicians, and handling returns. You'll work closely with the team to keep things moving, with customer care as your main focus. You'll have room to learn We're not expecting you to walk in and run the shop. We're looking for someone who wants to learn, takes pride in doing things well, and is interested in building a career here. You'll start with customer care and our day-to-day processes. As you gain experience and confidence, we'll train you toward becoming a service advisor, with more responsibility as you're ready for it. If you've worked in hospitality, retail, or another customer service role, your experience could be a great fit. What matters to us Being friendly is a good start. Following through matters just as much. If you tell a customer you'll call, you call. If you don't know an answer, you ask. If something needs attention, you take the next step. You should be comfortable talking on the phone, learning computer systems, and keeping track of details when several things are happening at once. A valid driver's license is required. What we offer Starting at $20/hour , with higher starting pay considered based on experience. Monday-Thursday, 7:45 a.m.-6:00 p.m. , beginning each day with a team meeting. One paid Friday training day each month , with lunch provided. Paid holidays and PTO. Health insurance with 75% of the premium paid by the employer. Dental, vision, short-term and long-term disability, and life insurance.

SIMPLE IRA

retirement plan with a 2% employer contribution. Benefits begin after 90 days. Training to help you grow into a service advisor role. Sound like a good fit? Let's hear from you. Submit your application through Indeed, then call 267-406-4922 after 6:30 p.m. Eastern Time and leave a 30-60-second voicemail . Tell us your name, the position you're applying for, and answer this question: A first-time customer is nervous about bringing their vehicle to a new shop. What would you say to help them feel comfortable? You don't need a script or any automotive knowledge. We'd just like to hear how you connect with people. If you need an alternative way to complete this step, message us through Indeed.

Pay:

From $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Professional development assistance Vision insurance

Work Location:

In person