Find & Apply For Customer Service Representative Jobs in Emmaus, Pennsylvania

Burkholder's HVAC is seeking qualified Customer Service Representative to join our team!! Burkholder's Heating & Air Conditioning, Inc., a family-owned business, is proud to be the premier HVAC contractor in the Lehigh Valley for 60 years. We aspire to maintain the highest levels of professionalism, integrity, honesty, and fairness in our relationships with our employees, customers, subcontractors, suppliers, and professional associates. We are currently seeking a skilled Customer Service Representative to join our team. The Customer Service Representative will be responsible to provide exceptional and effective customer service by utilizing in-depth knowledge of HVAC maintenance and service program and products. This position operates in a fast-paced environment. The successful candidate will be congenial and patient with an efficient and precise work ethic.

Position Responsibilities :

• Address customer issues and ensure positive, effective and long-term problem resolution.
• Proactive approach in delighting customers.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Partner with Sales and Technicians to meet and exceed customer's service expectations.
• Enters customer orders and assists in or handles order fulfillment, expediting and/or changes to existing orders or projects.
• Advises customers, colleagues, and Managers on pricing, availability, and follow through from order to delivery.
• Checks forecasts as required by Supervisor.
• Assists with vendor invoices, customer return documents, warranty claims, and/or order entry for customer.
• Assists in ordering parts.
• Periodically survey customer satisfaction / technician and report findings to management.
• Cross trained as back-up for commercial / residential billing; and residential dispatch.
• Perform other related duties as assigned. Essential Skills
• 1 year customer service experience in the HVAC industry
• The ability to organize and manage multiple priorities
• Strong customer orientation
• Excellent communication, interpersonal skills, and decision-making abilities
• Effective and professional communication and organization skills
• Strong team player
• Computer proficiency - Ability to use manual or computerized systems for order entry, invoicing, data application, and equipment selection. Windows operating environment, including email and Microsoft Office software
• Willingness and ability to learn and adapt in a fast-paced environment
• Exceptional attendance record If you have a strong work ethic, a positive attitude, and are looking for a stable, growing company with room for advancement, contact us today!

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Pay:

$20.00 - $28.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person