Find & Apply For Customer Service Representative Jobs in Hummelstown, Pennsylvania

Customer Service Representative -

Call Center Pay:

$24 per hour

Location:

Hummelstown, PA —

Onsite Schedule:

Full-time, daytime hours

Job Type:

Temp-to-hire Are you an experienced call center professional who can resolve billing questions, manage a busy phone queue, and navigate multiple computer systems with accuracy? Abel Personnel is hiring a Customer Service Representative for a utility services call center in Hummelstown, PA , near Harrisburg. This opportunity is ideal for someone with a strong record of call center employment, excellent customer service skills, and proficiency with Google Workspace. Qualified applicants must have a minimum of two continuous years of call center employment with the same employer, handling a high volume of customer calls. What You'll Do Help customers navigate essential utility services while supporting accurate billing, payment processing, and account maintenance. Answer inbound calls about utility accounts, billing, payments, collections, and service requests. Research account concerns, explain charges clearly, and resolve customer questions. De-escalate difficult conversations through active listening, patience, and professional communication. Document customer interactions and maintain accurate account records. Enter service orders and update customer information in a Customer Information System (CIS). Process payments, billing adjustments, and daily cash reporting. Use Google Workspace and other computer applications to communicate, organize information, and complete administrative tasks. Explain automatic payment options, electronic billing, and conservation programs. Coordinate with internal departments and follow through on outstanding customer concerns. Meet established quality, productivity, and customer satisfaction expectations. Required Qualifications A minimum of two continuous years of call center employment with the same employer, handling a high volume of customer calls. Proficiency with Google Workspace , including Gmail, Google Docs, Google Sheets, and Google Drive, or comparable office applications. Ability to navigate multiple computer applications while speaking with customers and entering accurate notes. Strong telephone etiquette, active listening, and clear verbal and written communication. Ability to research account information, explain details, and resolve customer concerns. Accurate data entry skills and strong attention to detail. Ability to stay organized, prioritize tasks, and work effectively in a fast-paced call center. Availability to work a full-time, daytime schedule onsite in Hummelstown, PA. Preferred Qualifications Customer service experience involving billing, collections, payment processing, or account maintenance. Experience in a utility, municipal, or other regulated customer service environment. Familiarity with Customer Information Systems, including Customer Care and Billing (CC&B). An associate degree or equivalent education from a two-year college or technical school. Why Apply? $24 per hour Full-time, daytime schedule Temp-to-hire opportunity with long-term potential Professional, structured call center environment Opportunity to apply your customer service and problem-solving skills to essential utility services Support from Abel Personnel throughout the application and hiring process Apply Today Apply through Indeed with your updated resume. Include employment dates (month/year-month/year) so we can verify the required two continuous years of call center employment with the same employer. Highlight your typical daily call volume, billing or collections responsibilities, and experience using Google Workspace or comparable applications. Qualified candidates will be contacted to discuss the position and next steps. Abel Personnel is an equal opportunity employer. #IND2

Pay:

$24.00 per hour Expected hours: 40.0 per week Application Question(s): Describe your qualifying call center experience. Include the employer, employment dates (month/year-month/year), average number of calls handled daily, and your responsibilities related to billing, payments, collections, or account maintenance. Which Google Workspace applications have you used professionally (Gmail, Google Docs, Google Sheets, and Google Drive)? Give an example of how you used them while managing customer calls, researching accounts, or documenting interactions. Ability to

Commute:

Hummelstown, PA 17036 (Required)

Work Location:

In person