Find & Apply For Customer Service Representative Jobs in Nazareth, Pennsylvania

Ford Service Advisor-Pro Shop Nazareth Ford - 2.7 Nazareth, PA Job Details Full-time $65,000 - $100,000 a year 3 days ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Referral program Paid sick time Qualifications Computer operation Interpersonal skills Writing skills Customer satisfaction tracking Driver's License Computer skills Dealership experience Full Job Description Our Pro Shop dealership is currently seeking an experienced Service Advisor to help support our growing business. Service Advisors are responsible for selling, identifying and documenting maintenance and repair services for customers. We are a very busy dealership and need people who enjoy a fast-paced environment. Responsibilities include verifying warranty and service contract coverage, developing estimates, and writing repair orders while maintaining customer rapport and accurate records. Job Description Meet with customers upon arrival, perform vehicle "walk around"; work with customer and technician to identify required maintenance Provide price and time quotes for requested services, advise customers on necessary/suggested services. Calculate the cost of replacement parts, estimates cost of mechanical, electrical, or other repairs Write repair orders with itemized lines for each service (Cause Correction and Concern) Contact warranty companies to obtain approval/ coverage for repairs. Present technician findings to customers; sell additional services and repairs to customers. Consult with customers throughout their service event, provide status updates to customer. Review completed repair orders with customers, advise of manufacturers' survey and assure all customer concerns are addressed. Provide customer with final invoice and collect payment. Provide concierge support for all owner inquiries, whether phone or in person. Maintain Customer Satisfaction scores at or above designated standards. Meet dealership's standards for repair/order production. Schedule appointments with customers. Our ideal candidate will have a proven track record for outstanding customer service, commission based sales and professionalism. Our Automotive Service Advisor's are responsible for recommending and answering questions pertaining to service, completing repair orders and insuring that the customer is 100% satisfied with the service delivered. Requirements Previous dealership experience as a service advisor is preferred Ford experience helpful Superior customer service skills with proven CSI record Outstanding verbal and written communication skills Must be able to multi-task and work well under pressure Great attitude with a high-energy personality Basic computer skills Must be willing to submit to a background check and drug screen Valid U.S. driver's license Our Commitment to

You:

Closed on Sundays 401k Health Insurance Employee Discounts Paid Vacation, Paid Holidays, Paid Sick Time Well established business. Open since 1978! Ongoing training and certifications Nazareth Ford is an Equal Employment Opportunity.

Job Type:

Full-time Pay:

$65,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Work Days:

Monday to Friday Weekends as needed

Work Location:

In person