Find & Apply For Customer Service Representative Jobs in Newport, Pennsylvania

Job Description:

Final Mile Delivery Customer Service RepresentativePosition Summary We are seeking a customer-focused and detail-oriented Final Mile Delivery Customer Service Representative to support customers throughout the last-mile delivery process. This role is responsible for handling delivery inquiries, resolving shipment issues, coordinating with drivers and delivery teams, and ensuring customers receive timely and professional support. The ideal candidate has excellent communication skills, strong problem-solving abilities, and the ability to manage multiple customer requests in a fast-paced logistics environment. Key Responsibilities Respond to customer inquiries regarding delivery status, estimated delivery times, orders, and shipment updates. Track and monitor deliveries using transportation management and delivery tracking systems. Communicate with drivers, dispatchers, warehouses, and operations teams to resolve delivery issues. Handle missed deliveries, delayed shipments, incorrect addresses, damaged packages, and delivery exceptions. Coordinate delivery appointments, rescheduling, and special customer requests when applicable. Provide accurate and timely updates to customers through phone, email, chat, or other communication channels. Investigate customer complaints and work toward timely and satisfactory resolutions. Document customer interactions, delivery issues, and resolutions accurately in company systems. Escalate complex or urgent delivery issues to the appropriate operations or management team. Follow established customer service, safety, and delivery procedures. Monitor service levels and help identify recurring delivery issues or process improvements. Maintain a professional and positive attitude when handling difficult or dissatisfied customers. Support daily operational activities as needed to ensure a smooth final-mile delivery experience. Qualifications High school diploma or equivalent required. 1-2 years of customer service, logistics, transportation, delivery, or call-center experience preferred. Strong verbal and written communication skills. Excellent problem-solving and conflict-resolution abilities. Ability to multitask and prioritize in a fast-paced environment. Strong attention to detail and organizational skills. Comfortable working with computers, email, CRM, transportation management, and delivery tracking systems. Ability to work effectively with customers, drivers, dispatchers, and internal teams. Professional, patient, and customer-focused demeanor. Preferred Qualifications Experience in last-mile delivery, courier, parcel, freight, or transportation operations. Experience with route-management, GPS, CRM, or transportation management systems. Knowledge of delivery terminology and logistics processes. Bilingual communication skills are a plus. Key Skills Customer Service Communication Problem Solving Conflict Resolution Delivery Tracking Logistics Coordination Data Entry Time Management Attention to Detail Multitasking Team Collaboration Work Environment This position operates in a fast-paced delivery and logistics environment where priorities can change throughout the day. The representative must be comfortable handling

Pay:

$15.00 - $16.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Paid time off

Work Location:

In person