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Now viewing: Dispatcher and Customer Service Representative
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DOUBLE A TRANSPORTATION LLC
Dispatcher and Customer Service Representative
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Job Description
Job Summary As a Dispatcher and Customer Service Representative, you'll coordinate road transportation operations and keep freight moving smoothly from pickup through delivery. You'll manage dispatch details, respond to customer questions, and share timely updates with drivers and internal teams. Your work connects transportation planning, logistics, and customer service to support reliable daily operations. Duties Schedule and dispatch vehicles using vehicle dispatch software and transportation management systems; enter and verify shipment details. Manage phone calls with professional phone etiquette, resolve service questions, and communicate shipment updates clearly. Coordinate shipping and receiving, freight movements, and supply chain activities with drivers, customers, and third-party logistics (3PL) partners. Track vehicles and shipments using Global Positioning System (GPS) and Geographic Information System (GIS) tools; support fleet management and transportation planning. Maintain accurate records, review operational data, and communicate with internal teams.