Find & Apply For Customer Service Representative Jobs in Tobyhanna, Pennsylvania

Customer Service Representative-Check In/Check Out & Call Center 100 Community Drive, Tobyhanna, PA 18466 Full-time Apply with Indeed Customer Service Representative - Check-In/Check-Out & Call Center Mountain Valley Orthopedics Join a growing, independently owned orthopedic practice where your work makes a difference! Mountain Valley Orthopedics has proudly served our community for 35 years . With four locations and a team of board-certified orthopedic specialists across multiple subspecialties, we are committed to providing exceptional patient care while creating a positive, supportive workplace for our employees. We are looking for a Customer Service Representative (CSR) to join our team and support our front desk check-in/check-out and call center operations . If you are friendly, dependable, organized, and enjoy helping people, we want to hear from you!

Position Details Position:

Customer Service Representative Job Type:

Full-Time Locations:

Tobyhanna Schedule:

Monday-Friday, varied shifts

Saturday:

Rotating Saturday morning approximately every 4-6 weeks in the East Stroudsburg office

Required:

Pre-employment drug screen and background check Typical Work Schedule Our offices are generally open Monday-Friday, 8:00 AM-5:00 PM .

Available shifts may include:

8:00 AM-4:30 PM 8:30 AM-5:00 PM 9:00 AM-5:30 PM Rotating Saturday mornings as needed What You'll Do As a Customer Service Representative, you will be an important part of the patient experience.

Responsibilities include:

Welcome and assist patients in a professional and courteous manner Check patients in and out for appointments Verify and update patient demographic and insurance information Prepare, scan, and maintain registration documents in the electronic health record Collect co-pays, deductibles, and outstanding patient balances Answer, screen, and route incoming telephone calls Schedule and confirm patient appointments Assist patients with questions and provide appropriate information Maintain accurate records and protect patient confidentiality Work closely with clinical and administrative team members to ensure efficient patient flow Perform general front-office and administrative duties as assigned

What We're Looking For Required:

High school diploma or GED Professional and courteous communication skills Strong customer service skills Ability to multitask in a fast-paced environment Basic computer proficiency Ability to work effectively both independently and as part of a team Reliable attendance and punctuality Ability to travel between Mountain Valley Orthopedics locations as needed Availability to work one Saturday morning approximately every 4-6 weeks Preferred, but not required: Previous healthcare or medical office experience Customer service experience Experience with electronic health records (EHR/EMR) Experience handling payments or scheduling appointments Healthcare experience is not required. We are willing to train the right candidate who has a strong work ethic, a positive attitude, and a commitment to providing excellent customer service. Why Join Mountain Valley Orthopedics? 35 years of stability and community service Independently owned and operated Supportive, team-oriented work environment Work-life balance Cross-training opportunities Opportunities for professional growth and advancement Work with a collaborative team dedicated to excellent patient care Ready to Join Our Team? If you are looking for an opportunity to build a career in healthcare while working with a team that values its employees, apply today! Mountain Valley Orthopedics is looking for dependable, compassionate, and motivated team members to grow with us.

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person