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Customer Support
Customer Service Representative
Ladson, SC

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Days Inn by Wyndham Ladson Summerville Charleston

Guest Service Representative Days Inn Ladson

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Job Description

Front Desk Agent Days Inn by Wyndham

•

Ladson, SC Pay:

$15.00

•17.00 per hour (based on experience and availability) Shift Information We are currently hiring for front desk coverage; shifts:

Morning:

7:00 AM

•3:00

PM Afternoon:

3:00 PM

•11:00

PM Overnight:

11:00 PM

•7:00

AM Schedule:

2-5 shifts per week based on availability Weekend and holiday availability is required Open availability is required for full-time positions (4-5 days per week) Join Our Team Days Inn by Wyndham in Ladson is looking for a dependable, guest-oriented Front Desk Agent who enjoys helping people and thrives in a fast-paced hospitality setting. As the first point of contact for our guests, you will help create a warm, welcoming experience while supporting smooth day-to-day hotel operations. From greeting guests and assisting with reservations to answering questions and resolving concerns with professionalism, your role will be essential in helping every guest feel comfortable and cared for during their stay. Responsibilities Welcome guests with a friendly, professional attitude. Complete guest check-ins and check-outs accurately and efficiently. Answer incoming phone calls and respond to guest inquiries. Process reservations, cancellations, and room changes. Handle guest requests and resolve concerns promptly. Perform accurate cash handling and payment processing. Keep the breakfast bar clean and stocked during breakfast hours, and clean up afterward. Maintain guest records using the hotel property management system. Coordinate with housekeeping and maintenance to ensure guest satisfaction. Follow all hotel policies, procedures, and brand standards. Assist with additional front desk, back-of-house, and administrative duties as assigned. Qualifications Previous hotel front desk or customer service experience preferred. Strong communication and interpersonal skills. Professional appearance and positive attitude. Excellent organizational and multitasking abilities. Basic computer and data entry skills. Able to climb stairs. Reliable, punctual, and able to work independently. Ability to remain calm and professional in a fast-paced environment. Physical Requirements Must be at least 18 years of age. Ability to stand and walk for extended periods. Ability to climb stairs Ability to use computers and office equipment throughout the shift. Occasionally lift up to 25 pounds. Open availability, including evenings, overnights, weekends, and holidays. Benefits Eligible team members may receive: 401(k) Retirement Plan Aflac Supplemental Insurance, including: Dental Insurance Vision Insurance Short-Term Disability Accident Insurance Critical Illness Insurance Life Insurance Why Join Days Inn by Wyndham? Friendly, supportive team environment Stable scheduling with flexible shift opportunities Opportunity for advancement within the hotel Gain valuable hospitality experience with a recognized hotel brand Apply Today Submit your resume through Indeed or apply in person. We look forward to meeting you!

Job Types:
Full-time, Part-time Pay:

$15.00

•$17.00 per hour

Benefits:

401(k) 401(k) matching Application Question(s): Are you able to work the Morning shift: 7a.m. to 3p.m.? Are you able to work the Afternoon/Evening shift: 3p.m. to 11p.m.? Are you able to work the Graveyard/Overnight shift: 11p.m. to 7a.m.? Are you able to work during holiday periods?

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person

Benefits

  • 401(k) Plans
  • Other Retirement and Savings
  • Dental Insurance
  • Vision Insurance