Find & Apply For Customer Service Representative Jobs in Hohenwald, Tennessee

About our company: Cornerstone Health Systems is a family-owned medical equipment company in Hohenwald, TN. We are a company with integrity, full of tireless workers who know how to work effectively. Started in 2000 we have been gladly serving Tennessee with humility ever since. We're personally accountable to our patients, because we care.

Our core values:

Must have a combination of humility & civility and a true understanding of each Must maintain personal accountability Tireless workers that know how to work effectively Maintains integrity in both business & personal life No cynics allowed! Pays attention to detail The shift: Monday to Friday 8am to 5pm, with a one hour lunch break The role: As a customer service representative for Cornerstone Health Systems you will be the customer's first interaction with our company. Your job will be to interview the customer, speak with doctor's offices about referrals, input customer orders, and work with them to help them get the best service.

In depth:

• New Patient entry o Insurance verification
• Verification of orders o Coordinate with doctor's office
• Answer telephone
• Enter referral data in Brightree
• Talks with referral sources and customers receiving orders for delivery and pick-up, including but not limited to: o Patient demographics o Emergency contact information o Insurance information and verification o Physician Information o Diagnosis o Billing Information
• Completes verification of insurance for DME coverage and prior authorization information, including but not limited to: o Deductible o Effective date o Claims address
• Informs patient or patients caregiver of benefits (what the policy reimburses).
• Arrange private pay billing if required.
• Complete any special instructions for billing to the patient's insurance prior to the delivery.
• Solicit sale of new or additional services.
• Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Responsible for forwarding completed paperwork to the HME Information Manager to log equipment set-up and pick-up for tracking purposes.
• File and/or creates patient's records.
• Assist in trade show or exhibit set-ups and attendance.
• May have to communicate with company's customers that may be: o School Age Child (6
• 12) o Adolescent (12
• 18) o Early Adulthood (18
• 44) o Middle Adulthood (45
• 64) o Late Adulthood (Over 65)
• Participate in Improvement of Operational Performance (IOP) activities.
• Participate in traditional and e-learning programs.

Measurements:

• Adherence to core values
• Accuracy of data entry
• Speed of data entry
• Customer satisfaction scores Your qualifications:
• High School Diploma or General Education Requirement (GED)

Physical Demands:

• Ability to type on a computer
• Ability to answer a phone

Job Type:

Full-time Pay:

$14.00

• $16.

00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person