Find & Apply For Customer Service Representative Jobs in Pigeon Forge, Tennessee

Job Summary We are seeking an energetic and friendly Guest Service Representative to join our dynamic team! In this role, you will be the first point of contact for our valued guests, providing exceptional service that creates a welcoming and memorable experience. Your enthusiasm, communication skills, and attention to detail will help ensure every guest feels appreciated and satisfied. This paid position offers an exciting opportunity to develop your customer service expertise in a fast-paced retail environment. Responsibilities Greet guests warmly upon arrival and assist with their needs in a professional, upbeat manner Operate the cash register (POS system) accurately during retail sales transactions and handle cash, credit card, and mobile payments with precision Provide product demonstrations and share detailed knowledge of store merchandise to enhance guest engagement Upsell relevant products and services to maximize sales opportunities while ensuring customer satisfaction Maintain cleanliness and organization of the sales floor, including stocking shelves and merchandising displays Handle customer inquiries via phone with excellent phone etiquette, offering solutions or directing calls appropriately Assist in inventory management by stocking shelves, conducting stock counts, and managing the cash drawer efficiently Skills Proven experience with POS systems, cash register operations, and retail sales transactions Strong supervising experience or leadership skills to guide team members when needed Ability to perform basic math accurately for retail math calculations such as totaling sales or giving change Excellent communication skills, including bilingual abilities preferred for serving diverse customers effectively Knowledge of retail store product details, merchandising techniques, and grocery store operations is a plus Skilled in cashiering, cash handling, and managing cash drawers with integrity and accuracy Customer service-oriented mindset with a friendly attitude and professional phone etiquette Experience with upselling techniques to promote products confidently without pressuring customers Join us in creating a lively shopping environment where every guest leaves satisfied! This role is perfect for motivated individuals eager to develop their retail skills while delivering outstanding service. We value energetic team players who thrive in a fast-paced setting and are committed to making each guest's experience exceptional.

Benefits:

401(k) matching Dental insurance Employee discount Paid time off Vision insurance

Work Location:

In person